Guild Mortgage - Janet Knutsen
Senior Loan Officer | NMLS# 501021
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
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As first time homebuyers, we had many questions during this process and were very impressed with the communication from Academy. Janet answered our questions quickly, at times even on the weekend! We are so thankful to have gone through this...
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Questions were answered quickly when asked by phone or email. The App My Mortgage worked awesome, easy way to follow the loan process.
Very responsive to questions giving clear answers.
Janet is extremely proficient at her job. Her customer service is impeccable. She responds quickly and provides assistance whenever asked. She goes above and beyond to make her client's experience smooth and with a productive outcome.
Reply from Guild Mortgage - Janet Knutsen
May 21st, 2025 01:35 PM
Thank you for sharing your experience, Michelle! I was thrilled to have been able to help your client get into their dream home. Thank you for trusting your clients and your business with me and Academy Mortgage.
The instances already discussed were disappointing but Janet was very responsive and helpful and communicated everything clearly and concise.
Reply from Guild Mortgage - Janet Knutsen
May 21st, 2025 01:35 PM
Kaydeen, I am sorry that you were disappointed with your experience. Obviously, that is not what we want our customers to experience. We strive to make it at easy as possible. Hopefully, the end result, closing today made it a little better....
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Janet and Laurie communicated very well and really helped me get there
Janet was able to help me with the perfect loan! Lowered the payment I was quoted with another mortgage company AND made the process simple and easy. So glad I went with Academy!
Janet was highly communicative and her response time was lightening fast! She was always there to answer questions and made the entire process a breeze, start to finish. Highly recommend her!
Worked with me
Overall things were good. Some issues with a delay on communication between team members which resulted in being asked for documents I had already submitted a few times, only for a member of the team to then say they have it and had just not...
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Year Started
1988
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 501021
Disclaimer
I am authorized to do business in the state of Vermont.; NMLS ID: 501021; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.