Jael Zelada

Name: Southwest Funding Rockwall, TX
Address: 1650 John King Blvd Suite A, Rockwall, Texas, 75032
Telephone: +1-214-475-9980
Rating: 4.83

Branch Manager | NMLS# 1230084

Southwest Funding Rockwall, TX

4.83

(154)

Mortgage

Mortgage Loan Officer

Contact Info

(214) 475-9980

Rockwall, TX

www.southwestfunding.com/jzelada

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4.83

(154)

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Good communication and help our clients to understand the process

Reply from Jael Zelada

August 24th, 2026 02:42 PM

Javier, thank you for highlighting the importance of communication in helping clients understand the process. I'm happy to have been able to assist effectively.

Jael, she is everything for her job. I mean knowledge, understanding, polite, very patient, dependable, trustworthy and above she alwa made time for us..

Reply from Jael Zelada

August 18th, 2026 01:52 PM

Joseph, I appreciate your kind words and am pleased to know you felt supported throughout the process. It's important to me to be available and helpful, and I'm grateful for your trust. Thank you for sharing your experience!

This was the best experience, that went so smoothly. I can not express how much I appreciate all they have done. Will definitely recommend to anyone and everyone.

Reply from Jael Zelada

August 5th, 2026 01:33 PM

Reynaldo, I'm grateful to hear that you had such a smooth experience. Your appreciation means a lot to me, and I truly value your recommendation. Thank you for your kind words!

Jael had excellent customer service and communication skills. She would inform us of what was needed in a timely manner and worked to get us to closing as quickly as possible.

Reply from Jael Zelada

July 1st, 2026 05:25 PM

James, I'm glad to hear that you appreciated my customer service and communication. Keeping you informed and ensuring a timely closing was important to me. Thank you for your kind feedback!

Jael and her team continues to deliver exceptional service and always go above and beyond the standards of setting the bar high. My team and I are proud to have partnered with this lender in working alongside them during this transaction and...

Reply from Jael Zelada

July 1st, 2026 01:14 PM

Shaune, I appreciate your kind words about the service my team and I provided. It was a pleasure partnering with you and your team during this transaction. I'm grateful for your recommendation and look forward to our next collaboration. If...

Jael was such a sweetheart! I never had to worry about anything because she was always on top of things and got us closed EARLY!! THANK YOU, JAEL!!

Reply from Jael Zelada

July 1st, 2026 01:27 PM

Courtney, I'm very happy to know that you felt at ease throughout the process. Getting you closed early was my pleasure, and I truly appreciate your kind words. Thank you for sharing your experience!

Ms.Jael provides top tier service! She knows the ins and outs of home lending and explains it very well. I appreciate her support throughout the entire process of buying our first home!

Reply from Jael Zelada

June 29th, 2026 06:07 PM

La'Trevia, I'm really pleased to know that my knowledge and explanations were helpful during your home-buying journey. Supporting you through the process of purchasing your first home was truly important to me. Thank you for your kind words,...

There was no communication when problems arose. The transaction took a week longer than it should have and there were still questions being asked the night before closing that should have been addressed early in the process. I had to initiate...

Reply from Jael Zelada

June 8th, 2026 01:12 PM

We are sorry that you did not have a 5-Star experience. I would love to know your perspective and help us improve.

Jael helped us through the process with patience and kindness. She even went the extra mile just to make sure we understood every step of the way and answered all of our question. Kept us up to date on everything even after the process was...

Reply from Jael Zelada

May 8th, 2026 06:40 PM

Michael, I'm grateful to hear that my patience and kindness made your experience comfortable. Ensuring you understood every step of the way and keeping you up to date was important to me. Thank you for your recommendation, and if you ever need...

Every person involved,,, helped things go very smooth

Reply from Jael Zelada

May 4th, 2026 02:08 PM

Beatriz, I'm glad to hear that everyone involved contributed to a smooth process for you. It's important to me that everything goes as seamlessly as possible. If you have any more feedback or need assistance, please feel free to reach out.