Imelda Cooley
Loan Officer
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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She always conducted herself professionally and took the time to explain the entire process in detail. Excellent service.
Reply from Imelda Cooley
August 20th, 2026 03:33 PM
Luis, thank you for your kind words. I'm pleased to know that my explanations and service met your expectations. If you have any more questions or need further assistance, feel free to reach out.
Imelda was always eger to answer questions and was helpful every step of the way!
Reply from Imelda Cooley
July 6th, 2026 08:47 PM
Raylene, I'm grateful for your kind words. It was great to be able to assist you and provide support throughout the process. If you have any more questions in the future, feel free to reach out.
Imelda was professional, prompt, and friendly. We enjoyed working with her because we knew she cared about the process of buying our first home together as a newly married couple. She reminded us when items were due, explained the paperwork...
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Reply from Imelda Cooley
July 2nd, 2026 09:01 PM
Jesse, I appreciate your kind words and am so pleased to hear that you felt supported during your home-buying journey. It was my pleasure to assist you and ensure everything went smoothly. If you have any more questions or need further assistance,...
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Imelda going the extra mile
Reply from Imelda Cooley
June 4th, 2026 06:37 PM
Thanks so much for your kind words, Garth. I’m truly glad to know that my efforts made a difference for you. It's always rewarding to go above and beyond for my clients. If you have any more questions or need anything else, feel free to reach...
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Imelda is the best thank you for all the help definitely Recommend to others 🙏🏻💯
Reply from Imelda Cooley
June 4th, 2026 06:37 PM
I'm thrilled to hear that you had a positive experience, Osvaldo. It was a pleasure assisting you, and I appreciate your recommendation.
Extremely devastated and disappointed in our experience with Imelda. The entire deal was completely mishandled from the start. I am a first time home buyer, and we couldn’t have had a worse out come. We received an offer letter, was told we...
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I was supposed to close Dec 22 and it was a month later when finally closed. There were excuses given but I was closing my other house loan in parallel and they made it on time despite the holidays. Fortunately I had a 401k to borrow from to...
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Fantastic communication and answered any questions we had! We appreciate how helpful Imelda was especially in a process that can be overwhelming and intimidating.
Imelda was open and available to answer questions and explain the process. She was available through text and phone readily.
Prefer not to elaborate at this time
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID#1584609
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance