Michelle Gonzalez-Avila at Acrisure Mortgage,...
Team Mortgage Loan Originator | NMLS# 1373540
Acrisure Mortgage (formerly FBC Mortgage, LLC) NMLS ID# 152859 is a Top 10 national mortgage lender headquartered in Orlando, Florida. Licensed in 49 states and supported by more than 19,000 dedicated professionals across Acrisure, we speci... Show More
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Reviews from Web
Michelle has been prompt on returning calls, messages and emails. It felt like she was working for us to meet our needs so we could acquire the home of our dream. Any questions we had were answered with information that was spot on. We never...
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Reply from Michelle Gonzalez-Avila at Acrisure...
May 26th, 2026 05:56 PM
Douglas, I appreciate your kind words. I'm glad that my responsiveness and accurate information helped you feel confident throughout the process. It was important to me to support you in acquiring your dream home. If you ever have more questions,...
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Michelle was great, we just didn't enjoy the underwriting process.
Reply from Michelle Gonzalez-Avila at Acrisure...
May 13th, 2026 09:56 PM
Stephen, I appreciate your feedback and I'm glad to know you found my assistance great. I understand the underwriting process can be challenging, and I'm here to help make it as smooth as possible. If you have any more questions or need further...
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The process seemed disorganized because we didn't have a clear picture of what to expect. This was the eighth time we've purchased a home. We've been through this process before. We didn't expect the repeated requests, mostly marked "Urgent",...
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Reply from Michelle Gonzalez-Avila at Acrisure...
May 11th, 2026 09:32 PM
William, I appreciate your feedback and am sorry to hear about the concerns you experienced during the process. I understand how the repeated requests and urgency might have been unsettling. Your input is valuable, and I will take it into account...
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Michelle was very responsive when I had questions
Reply from Michelle Gonzalez-Avila at Acrisure...
May 7th, 2026 07:45 PM
Janice, I appreciate your feedback. I'm glad to hear that you found my responsiveness helpful when you had questions. If there's anything else I can assist you with, please feel free to reach out.
Friendly
close location
Busy but will return calls
Reply from Michelle Gonzalez-Avila at Acrisure...
May 7th, 2026 08:13 PM
Amy, thank you for your feedback. I'm glad to hear that you found our location convenient and appreciated my efforts to return calls despite a busy schedule. If there's anything further I can assist you with, please feel free to reach out.
Michelle and her team are awesome! Listening to my many questions and explaining everything and guiding us along the way.
Reply from Michelle Gonzalez-Avila at Acrisure...
May 7th, 2026 07:51 PM
Scott, I appreciate your kind feedback. I'm glad that my team and I could address all your questions and guide you through the process. It's important to me that you feel supported every step of the way.
Michelle went was very pleasant to work with and went out of her way to help.
Reply from Michelle Gonzalez-Avila at Acrisure...
April 14th, 2026 05:04 PM
Donald, thank you for your kind words. I'm glad to hear that you found working with me pleasant and that I could go the extra mile to assist you. If you have any more questions or need further assistance, please feel free to reach out.
Overall, Michelle was very supportive throughout the process. The underwriting process was far below expectations. I understand the requirements for documenting mortgages...the underwiter did not. Additionally, the communication outside of...
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Reply from Michelle Gonzalez-Avila at Acrisure...
April 14th, 2026 05:08 PM
Shawn, thank you for your feedback and for acknowledging the support I provided throughout your mortgage process. I'm sorry to hear about the challenges you faced with the underwriting process and communication outside of my direct interactions....
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Michelle was always responsive and friendly.
Reply from Michelle Gonzalez-Avila at Acrisure...
April 8th, 2026 07:27 PM
I'm pleased to know that you found me responsive and friendly during our interactions, Kenneth. Ensuring a positive experience is important to me. If you have any more questions or need assistance in the future, please don't hesitate to reach...
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Everything was well organized plus Michelle was always timely with assistance whenever needed!
Reply from Michelle Gonzalez-Avila at Acrisure...
April 8th, 2026 02:30 PM
Leeila, it's great to hear that you found everything well organized and that my assistance was timely. Ensuring a smooth and efficient process is key to how I work. If there's anything else I can help you with, please feel free to reach out...
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About
Acrisure Mortgage (formerly FBC Mortgage, LLC) NMLS ID# 152859 is a Top 10 national mortgage lender headquartered in Orlando, Florida. Licensed in 49 states and supported by more than 19,000 dedicated professionals across Acrisure, we specialize in residential mortgage lending through both our retail and wholesale/correspondent channels. Our comprehensive offerings include purchase, refinance, construction and renovation loans—tailored to meet the unique needs of homebuyers, homeowners and partners nationwide.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
FHA Loan
FHA Streamline
VA Loans
VA Cash Out Refinance Loans
VA IRRRL
USDA Loan
Conventional Loan
Jumbo Loan
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Eastern Standard Time (EST)
Licenses
- NMLS# 1373540
Disclaimer
| Acrisure Mortgage, LLC NMLS#152859 189 South Orange Ave. Suite 970, Orlando, FL 32801  |