Gabriel Rubalcava

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-800-450-2010
Rating: 4.48

Sr. Loan Officer

Consumer Direct | Santa Ana

4.48

(9)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Santa Ana, CA

https://www.newamericanfunding.com/mortgage-loans/gabrielrubalcava/

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4.48

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4.48

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The process took over 4 months. Everyone was pleasant but it was just way too long of a process.

Reply from Gabriel Rubalcava

January 12th, 2026 04:46 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Great to work with easy to talk to and gave great help and advice

Reply from Gabriel Rubalcava

January 12th, 2026 07:24 PM

It's good to hear that you found the experience both approachable and helpful, Craig. I'm glad that the advice provided was beneficial to you. If there's anything else you need or any other way I can assist, please don't hesitate to reach out....

I was a little disappointed as I should have been informed during the loan proceses once my credit was ran that all of my debt to ratio was going to be thrown into the mortgage. I felt in a way I was mislead. I was then Informed only after...

Reply from Gabriel Rubalcava

January 7th, 2026 05:18 PM

I appreciate you sharing your experience, even though it wasn’t entirely satisfactory, Danny. It's clear that there were areas where communication could have been improved and I regret any confusion regarding your debt-to-income ratio handling...

Friendly easy to work with and kept me up today

Reply from Gabriel Rubalcava

December 15th, 2025 09:08 PM

I'm pleased to hear you found the experience friendly and straightforward, Timothy. Keeping you informed throughout the process is important to me. If there's anything more I can assist with, feel free to let me know. Thank you for your feedback!...

Things mostly went with no issues but there was a few things that I am still waiting on answers for.

Reply from Gabriel Rubalcava

December 11th, 2025 04:36 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Gabriel was a delight to work with. He was knowledgeable, quick to respond, and helped us tremendously with every step, where relevant. He is the model of what good representation and client service should be. Thank you, Gabriel!

Reply from Gabriel Rubalcava

November 11th, 2025 03:15 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Responded quickly and very helpful

Reply from Gabriel Rubalcava

October 15th, 2025 01:36 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Very communicative, please helpful, and very patientvwith my questions.

Reply from Gabriel Rubalcava

August 26th, 2025 02:57 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Why you made my experience great is all past attempts that I made to refinance with others. Well known mortage lenders with great reviews, did the most unethical request to qualify. I'm not suggesting illigal practices. Rather, they called...

Reply from Gabriel Rubalcava

July 10th, 2025 05:05 PM

Kevin, it was a pleasure serving you. Thank you for your kind words Sir, I appreciate your business and will look forward to serving your family & friends.

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Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

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Mortgage Lending

Purchase

Refinance