Frank Cimperman at CrossCountry Mortgage

Originating Branch Manager | NMLS #194237

4.4

(52)

Mortgage

Mortgage Loan Officer

Contact Info

(216) 340-7397

Cleveland, OH

https://www.crosscountrymortgage.com/cleveland-oh-2131/frank-cimperman?marketing_campaign=00898

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4.4

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4.32

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Our original loan officer was new, which was fine. But she could not answer any of my questions throughout the process, and would text us weird things and sometimes after 9pm. She was let go shortly before our close date. We were not made aware...

I kept having to rely on someone else not directly working on my case to get it pushed through the finish line.

Reply from Frank Cimperman

November 10th, 2025 06:50 PM

It sounds like your experience was more challenging than it should have been, and for that, I sincerely apologize. Relying on others outside of your direct case team can be frustrating, and ensuring everyone involved is effectively contributing...

The loan officer and other staff were efficient, and the process was fast. We we're kept informed throughout the process.

Reply from Frank Cimperman

October 21st, 2025 06:44 PM

It's great to know that you found the loan process efficient and well-communicated. Ensuring you're informed every step of the way is a priority for me. Thank you for sharing your experience, and if there's anything more you need, don't hesitate...

Frank worked quickly and accurately to get us pre-approved over the weekend. In fact, he did it on a Sunday so we would be ready to place a bid on Monday! He's very understanding and flexible as well as professional. We would definitely work...

Frank helped us purchase our first home from out of state. He was highly recommended to me after helping a family member refinance. He was easy to talk to. Frank never made me feel like a question was silly. He always took the time to make...

Reply from Frank Cimperman

July 31st, 2025 08:05 PM

Morgan, it's wonderful to hear about your positive experience purchasing your first home from out of state. I'm glad I could assist you through the process and provide clarity whenever you had questions. Helping secure a grant to reduce your...

While I’m thankful we finally closed and now have our home, the loan process with CrossCountry Mortgage was a nightmare.Our loan officer went on vacation during one of the most crucial stages with no proper handoff.We were preapproved with...

Reply from Frank Cimperman at CrossCountry Mor...

July 28th, 2025 10:02 PM

Emilio, I'm genuinely sorry to hear about the challenges you faced during the loan process. It's clear from your feedback that there were significant communication and procedural issues, and that is not the experience I strive to provide. Thank...

Any questions or any concerns that I had was answered quickly to ease my mind thank you again

Reply from Frank Cimperman

July 15th, 2025 11:25 AM

I appreciate your kind words, Robert. I'm glad to hear that I could promptly address any questions or concerns you had, helping to put your mind at ease. It was a pleasure working with you, and if there's anything else you need in the future,...

First closing was postponed at the last minute while I was driving to title company all because nobody was available to copy and scan the documents. I missed time from work. My mortgage application was created 3 months ahead of time -- plenty...

Frank went out of his way to help me get into the house I needed and introduce me to a local realtor (Jared) that worked equally as hard to show me the right houses. I have told everyone on social media and at my job (COTA) to use Frank @CrossCountry...

Reply from Frank Cimperman

March 2nd, 2025 12:43 AM

Keith, I truly appreciate your kind words and am thrilled to hear about your positive experience. It was a pleasure working with you to find the right home, and I'm glad Jared could assist in making the process smooth. Thank you for spreading...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #194237 | Branch NMLS #3029

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Specialities

Conventional Loan

VA Loan

Jumbo Loan

Fixed Rate Mortgage

Adjustable Rate Mortgage

FHA Loan

USDA Home Loan

FHA 203k Limited Refinance

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Year Started

2003

Time Zone

Pacific Standard Time (PST)

Licenses

194237

Disclaimer

CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114

NMLS3029 | MB.803095

DISCLOSURES & LICENSES

PRIVACY STATEMENT

NMLS CONSUMER ACCESS