Evelena Keller-Mullens - ALCOVA Mortgage
Loan Officer
Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting... Show More
Location & Business Hours
Business Hours
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8 AM to 6 PM
Sat
closed
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closed
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Reviews from Web
Alcova (Robert) was amazing! They took great care of us from start to finish - felt like family in a very short time. Would highly recommend them to anyone!
Evelena was very customer focused and worked diligently though closing.
Reply from Evelena Mullens
April 27th, 2025 03:44 PM
I'm glad to hear that you found my customer-focused approach helpful throughout the closing process. It was a pleasure working with you, and I appreciate your feedback.
Wonderful experience at Alcova Mortgage...Evelena in the WestLake office was so helpful!
Evelena worked tirelessly to get our loan pushed through in a timely manner. She was also available around the clock which was so helpful.
Reply from Evelena Mullens
April 21st, 2025 05:04 PM
I'm thrilled to hear that I could assist in getting your loan processed promptly. It was my pleasure to be available whenever you needed support. Thank you for your kind words and trust in ALCOVA Mortgage.
Communication was frequent and good. Documentation intake was efficient. Final approval and final documents to closing was frustrating. Documents were very late in coming.
Reply from Evelena Mullens
March 17th, 2025 06:51 PM
Thank you for taking the time to review me. Unfortunately, I believe the glitch in the final documents was unusual for us and most likely was a technical problem. However, I am glad you were able to purchase a lovely home and have the opportunity...
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Wonderful!! Professional, efficient, helpful!
Very impressive communication between the Lender and realtor team
No stress for once when buying a home
The process was smooth the entire team stayed focus on the deadlines and communication
Reply from Owner
April 15th, 2026 05:41 AM
I'm thrilled to hear that you had a smooth and stress-free home buying experience, Winston. Effective communication and meeting deadlines are priorities for us, and I'm glad our team was able to deliver that for you. Thank you for your kind...
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Very significant and impressive communication between the realtor and lender teamThis process made our workflow much smoother.""The dedication you all showed to meeting the deadline on the home was impressive. Great job staying focused as a...
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Reply from Evelena Mullens
January 28th, 2025 08:35 PM
I'm glad to hear that you found our communication and dedication impressive, Winston. It is always a top priority for us at ALCOVA Mortgage to ensure a smooth workflow and meet our deadlines. Our team's focus on timeliness and clear explanation...
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Evelena is a great mortgage loan officer she is relireliable, responsive , knowledgeable and very helpful . She is trustworthy and provides an outstanding customer experience.She was able to close on my purchase very quickly by staying in communication...
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Reply from Evelena Mullens
January 20th, 2025 08:43 PM
You are an outstanding customer! Hope we can work together again.
Evelena did all the heavy lifting and made home buying a breeze!
Reply from Evelena Mullens
January 20th, 2025 04:01 AM
Hi Sarah, I'm overjoyed to hear you had a five-star experience with ALCOVA Mortgage and that I could contribute to making your home buying process a breeze. Your feedback is truly valuable and it was my pleasure to assist you. Don't hesitate...
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About
Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business.
ALCOVA Mortgage began humbly in southwestern Virginia and slowly grew to serve more states in the Mid-Atlantic and Southeast. In 2008, ALCOVA weathered one of the largest financial downturns in American history only to expand and grow stronger.
Today, ALCOVA continues to thrive, largely because of its roots in a friendship and the passion to serve.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Home Loans
VA Home Loans
FHA Home Loans
USDA Home Loans
First Time Home Buyer Loans
Down Payment Assistance
Jumbo Home Loans
DSCR Loans
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Positions
- ALCOVA - Loan OfficerJul 8th, 2024 - Current
Memberships
- Smith Mountain Lake Chamber of Commerce
- SML Book Buddies
- NMLS
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2020
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID#1801364
Awards
Readers Choice Awa...
Achievements
- Top Producer
Hobbies
- boating and jet ski riding.
- Reading
- Cooking
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Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance