01 GEM Mortgage Branches, Bakersfield, CA
Bakersfield, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Great experience with GEM! Hank and his team went above and beyond for us. We were able to get an FHA loan in the city of Ontario.
Reply from Owner
June 2nd, 2026 12:00 AM
Thank you so much for the review! The entire GEM team prides itself on going above and beyond to make the home loan process as smooth and stress-free as possible. We truly appreciate your trust in us for your mortgage needs here in San Dimas!...
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Corbin Claypool
Corbin and his team treated us with compassion and listened to our needs and guided us through our home buying experience.
Thank you for everything you changed our life!
Reply from Corbin Claypool
June 2nd, 2026 01:55 PM
Lenora, I'm thankful for your kind words. It's wonderful to know that you felt supported and listened to during your home buying journey. If you ever need further assistance, please feel free to reach out to me.
Hank and his team do great work with complete professionalism throughout the whole process. They cover all of San Dimas and the surrounding areas with home loans and multiple refinances with a great experience from start to finish, I highly...
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Reply from Owner
July 2nd, 2026 12:00 AM
Thank you so much for the excellent review! Our team takes great pride in being a trusted mortgage lender in San Dimas, and hearing that you had a great experience from start to finish means the world to us.We love serving home buyers and homeowners...
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It took over two months for the refinance to be completed. It felt frustrating that, even on the day before we signed, we still had to upload more documents. The process was too long. We had to initiate most of the communication to receive...
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Reply from Scott Gilman
June 1st, 2026 01:26 PM
I'm sorry to hear about the frustrations you experienced during the refinancing process, Jill. I understand the importance of timely communication and will review this with my team to improve our processes. Please reach out to me directly if...
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In 2019 my family was trying to buy a 4.5 acre ranch in Yucaipa and the first lender barely looked at our paperwork and never called us back. A family friend referred us to Hank, and from the first phone call he was different. He asked the...
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Reply from Owner
June 5th, 2026 12:00 AM
Thank you so much for sharing this! Helping your family secure that 4.5-acre Yucaipa ranch back in 2019 is a perfect example of why unique properties need a mortgage lender who looks at the whole picture.Knowing your dad and his animals are...
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Daniel Crosley
Courtney and Dan provided exemplary customer service. Couldn't ask for a better duo.
Reply from Daniel Crosley
June 1st, 2026 03:41 PM
Edward, I appreciate your kind words about the service you received from Courtney and me. It's great to know that our teamwork made a positive impact on your experience. If there's anything else you need, please don't hesitate to reach out.
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John and his Team where on top of things from the beginning. They helped us meet a short closing deadline that gave us the advantage over other offers. Truly grateful for John's expertise and knowledge. Will be doing this again with him.
Reply from John Wade
May 31st, 2026 04:43 PM
Thank you, Melody, for your kind words. I'm grateful that my team and I could help you meet your short closing deadline and give you an advantage. I look forward to assisting you again in the future.
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Angel Santiago
I couldn't have asked for a better person to work with through this home buying journey. Angel has an awesome personality, great communication skills, and has a special way of always keeping everything positive and stress free. Angel will work...
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Reply from Angel Santiago
May 28th, 2026 10:00 PM
Adrian, I appreciate your kind words and am pleased to know that you had a positive and stress-free home buying experience with me, thank you for your trust and for considering referring me to others looking to buy a home.
Quisiera decir que alguien nos recomendo a Frank pero no, nos topamos de casualidad en un open house y el mismo se presento, y desde el primer instante mi Esposo y yo nos sentimos que el era la persona que nececitabamos, frustrados de ver estado...
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I highly recommend GEM Mortgage! Frank and his team were wonderful to work with throughout the entire home loan process. They answered all of my questions at all hours of the day and made sure I felt comfortable every step of the way without...
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California. For more information, visit www.gemcorp.com.
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Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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