Derrick Polder The Polder Group at CrossCountry Mortgage's Cover Image

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Derrick Polder The Polder Group at CrossCount...

Name: CrossCountry Mortgage
Address: 4801 East Broadway Blvd, Suite 511, Tucson, Arizona, 85711
Telephone: +1-520-495-0222
Rating: 4.81

Regional Vice President | NMLS #207630

4.81

(3,325)

Mortgage

Mortgage Loan Officer

Contact Info

(520) 495-0222

Tucson, AZ

https://www.crosscountrymortgage.com/tucson-az-4626/derrick-polder?marketing_campaign=00898

https://thepoldergroup.com/

Location & Business Hours

Business Hours

Wed

8:30 AM to 6 PM

Thu

8:30 AM to 6 PM

Fri

8:30 AM to 6 PM

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4.81

(3,325)

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5 Star

90%

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Answered all my questions and had a smooth experience as a first time homebuyer

Reply from Derrick Polder

January 25th, 2025 05:02 PM

I'm so glad to hear that your home buying process with CrossCountry Mortgage, LLC went smoothly, Maya. Your positive experience is our main goal, especially for first-time homebuyers. Thank you for your feedback and the 4-star rating - it helps...

The assigned loan officer to my account used phrases such as “As I mentioned, remember I said, going back to that discussion, & I don’t have your account open in front of me” when reaching out with follow up questions. As a first time buyer,...

Reply from Derrick Polder

January 23rd, 2025 04:19 PM

I'm genuinely sorry to hear about your recent experience with me, Clarissa. Your feedback is vital as it helps us improve our services. Your concerns about the way I communicated with you are noted and I apologize if it seemed as if I was dismissive...

It took 6 months to finally get loan done. Communication problems and had to contact to find out status rather than them contacting me until I complained about it. Same information requested multiple times.

Reply from Derrick Polder

September 18th, 2025 06:15 PM

We recognize that the length of time and communication issues you experienced led to frustration, Jerry. Improving our communication and streamlining processes is important to us, and we regret that your experience did not reflect this. Your...

Siempre me han brindado muy buen servicio y atención al cliente. Sobretodo, el han tenido mucha paciencia ...

Reply from Derrick Polder

January 9th, 2025 06:47 PM

Gloria, estoy muy agradecido por tu calificación positiva y por tus amables palabras. Me complace saber que estás satisfecha con el servicio y la atención al cliente que proporciona CrossCountry Mortgage, LLC. Tu satisfacción es nuestra principal...

Made the entire process easy

Reply from Derrick Polder

January 5th, 2025 03:32 PM

I'm so glad to hear you found the process easy, Dominic! It was my pleasure to assist you. Your positive feedback means a lot to me and the whole team at CrossCountry Mortgage, LLC. We strive to make every customer's experience as smooth as...

Great service!

Reply from Derrick Polder

January 5th, 2025 01:44 AM

Thank you, Rodney, for leaving such a positive review. I'm thrilled that you're satisfied with the service provided by CrossCountry Mortgage, LLC. Your feedback is very much appreciated and it was a pleasure working with you. Looking forward...

You made the process very easy and understandable for first time home buyers

Reply from Derrick Polder

January 3rd, 2025 07:33 PM

I'm thrilled to hear that you found the process easy and understandable, Aliana. As a first-time home buyer, it can seem daunting, but I'm glad I could help demystify it for you. That's what I'm here for at CrossCountry Mortgage, LLC. Thank...

Outstanding knowledge of loan products and navigation of lending proceedures

Reply from Derrick Polder

January 1st, 2025 07:22 PM

Allen, I appreciate your kind words and stellar rating. I'm thrilled to hear that you found my knowledge of loan products and lending procedures helpful. Helping you navigate through the mortgage process smoothly is part of my job at CrossCountry...

Very easy group to work with. Extremely knowledgeable and helped walk me through every step of the process.

Reply from Derrick Polder

January 1st, 2025 02:52 PM

I'm thrilled to hear that you found the process straightforward and felt well-supported every step of the way, Beverly. That's exactly the experience we aim to provide here at CrossCountry Mortgage, LLC. Your feedback and high rating are much...

Everyone I worked with was great and on top of things every single step! Made the process very easy and understandable.

Reply from Derrick Polder

December 27th, 2024 01:30 AM

Thank you, Jesus, for the fantastic review! I'm delighted you found our process clear and efficient. Our team at CrossCountry Mortgage, LLC aims to provide the best service possible, and it's wonderful to hear that we hit the mark for you....

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Tucson, AZ. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #207630 | Branch NMLS #2213428

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans

Jumbo Loans