Darcy Madrid
Account Executive
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Availability & Communication
Reply from Darcy Madrid
April 15th, 2026 04:40 PM
Neil, I appreciate you highlighting the importance of availability and communication in your review. I'm glad I could support you effectively with these aspects. Thank you for the positive feedback!you're amazing to work with! I look forward...
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starting off, Darcy is super nice and helpful. Then Ann and Suzie were both very responsive and helpful. The help desk was very helpful too. Underwriter Caren Ganci was available for questions and explained conditions very well which is extremely...
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Reply from Darcy Madrid
May 6th, 2026 03:06 PM
Michael, I appreciate your feedback and am glad to hear that you had a positive experience with myself and the entire team at Kind Lending Wholesale. It's great to know that Ann, Suzie, and Caren provided the support you needed. We will always...
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Darcy is one of the greats. If she can't answer the phone, she'll respond with a text and a timely return call. Extremely proficient, accessible, and hard working. We are lucky to have her as our A/E.
Reply from Darcy Madrid
May 6th, 2026 03:08 PM
Cameron, I appreciate your kind words... It's important to me to be accessible and responsive, and I'm happy to always assist you.. It is truly a team effort between all of us ! Thank you for your support as always :)
Darcy has two things she does better than most AEs I deal with at other lenders . She answers her phone , and she returns calls. That right there puts her ahead of 90 percent of her peers
Reply from Darcy Madrid
May 6th, 2026 03:09 PM
Thank you, Alex!! I'm so happy to know that my responsiveness sets me apart and meets your expectations. Your feedback is truly valued, and I look forward to continuing to support your needs with Kind Lending Wholesale.
Darcy and her team are always a pleasure to work with.
Reply from Darcy Madrid
May 6th, 2026 03:42 PM
Kevin, I appreciate your KIND words about working with me and my team. I'm glad to hear that your experiences have been positive. Thank you for your support!
Great support from Darcy and her team
Reply from Darcy Madrid
March 31st, 2026 03:26 PM
Thank you for the positive feedback, Raffi! I'm glad to know that you felt supported throughout the process. If there's anything more I can do for you in the future, please feel free to reach out.
easy to use
Reply from Darcy Madrid
March 30th, 2026 04:24 PM
Aaron, I'm glad to hear you found the process easy to use. Your feedback is valued, and I'm here to help with your future needs at Kind Lending Wholesale.
love kind lending team
Reply from Darcy Madrid
March 24th, 2026 03:37 PM
We love you too!
Communication
Underwriting and closing team are lights out amazing! My AE never really responded or helped with anything.
Reply from Darcy Madrid
March 23rd, 2026 06:10 PM
Alexander, we are happy that UW and closing were great!
would love to chat when you have a moment re my lack of communication. Feedback is a gift and I hear you.
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Wholesale Account Executive
Mortgage Refinance
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Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 242752