Cristal Duran
Loan Originator
Cristal Duran brings over 16 years of sales and customer service experience and a strong background in real estate to her mortgage lending career. A licensed Realtor and former co-owner of a real estate business, she transitioned into lendi... Show More
Location & Business Hours
Business Hours
Mon
9 AM to 5 PM
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
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Reviews from Web
Cristal was very reliable. She never promised anything that she did not deliver. She was always available. If I had a question, she answered immediately regardless of what day or what time I had a question. Cristal built a relationship with...
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Cristal was wonderful especially if we had questions even it it was after hours. She is always pleasant and willing to help make sure we were happy along the way. She is a great listene!!
Reply from Cristal Duran
August 15th, 2026 11:05 PM
Thank you Allison! It truly was a pleasure guiding you through the journey of finding your forever home! Congratulations again on a beautiful home!
As stressful as this experience can be , Cristal was always there to answer any question I had . Always reached out if anything was missing and made sure all my ducks were in a row. She really is great at what she does, I am very grateful to...
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Reply from Cristal Duran
August 11th, 2026 06:27 PM
Thank you Jennifer, it was a pleasure working for you and helping you navigate through the home buying process! Congratulations again on you new home and this awesome new chapter in your life!
Everything went very well; the service was excellent. Any questions or concerns were answered and resolved. Everything was handled very well and quickly.
Reply from Cristal Duran
July 28th, 2026 10:51 PM
Thank you so much for allowing me to help bring your family home! Congratulations on your new beautiful home and Welcome to New Mexico!
Working with Cristal made buying my first home such a positive experience. As a first-time homebuyer, I had a lot of questions and plenty of moments where I felt overwhelmed, but she was always patient, responsive, and took the time to explain...
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Reply from Cristal Duran
July 20th, 2026 04:58 PM
Abril, I'm happy to know that I could assist you in making your first home purchase a positive experience. It's important to me that you felt comfortable and understood each step of the process. Thank you for your kind words and recommendation....
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All I can say is Cristal is the sweetest and most professional person I got the pleassure to meet. THANK YOU for helping me and my family find a home . You trully make a difference.
Reply from Cristal Duran
April 7th, 2026 06:27 PM
Thank you Zulema, it was a true pleasure working for you and your family! Congratulations on the new and adorable addition to your family and congratulations on your beautiful new home!
They made it easy for us! Even with them being out of town they stayed in contact and added great customer service with explanations as well! I'm grateful for there help and guidance
Reply from Cristal Duran
March 27th, 2026 03:18 PM
Thank you for sharing your thoughts, Benjamin. I'm pleased to hear that my efforts to maintain communication and provide helpful explanations were beneficial for you, even while we were out of town. If there's anything more I can do or if you...
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My clients were extremely pleased with Cristal's performance! She was accessible, professional, and worked with a great sense of urgency for my customers.
Reply from Cristal Duran
March 13th, 2026 03:36 PM
Gabriel, it's wonderful to hear that your clients were happy with my assistance, and I appreciate the feedback. Being accessible and attentive to their needs is important to me, and I'm glad it made a difference in their experience. If there's...
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From the very first call Cristal was incredibly informative and detailed about the buying process . She let me know that the mortgage company had not forgotten about me when they had some personal changes. Cristal called me daily letting me...
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Reply from Cristal Duran
January 6th, 2026 07:33 PM
Working with you was truly an honor, and I’m grateful you trusted me with such an important moment in your life. I’m so glad I could help guide you through every step and make sure you never felt alone in the process. Every “hiccup” we overcame...
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Cristal was so kind, helpful, and professional during the entire process. She went above and beyond to make sure I got into the house I wanted. She educated me through the entire process and answered all of my questions without a hesitation...
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Reply from Cristal Duran
January 6th, 2026 07:33 PM
I'm truly glad to hear that your experience was positive, Iris. It was a pleasure helping you throughout the process and I'm happy I could assist in getting you the home you wanted. If you ever have any more questions or need assistance with...
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About
Cristal Duran brings over 16 years of sales and customer service experience and a strong background in real estate to her mortgage lending career. A licensed Realtor and former co-owner of a real estate business, she transitioned into lending to better serve her community and help clients achieve homeownership. Based in Las Cruces, she serves southern and eastern New Mexico and West Texas, specializing in first-time homebuyer programs, one-time close construction loans, and renovation financing. Bilingual in English and Spanish, Cristal offers clear communication and personalized guidance throughout the loan process. She is an NMSU graduate in business management and an active community volunteer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
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Year Started
2024
Time Zone
Mountain Time
Licenses
- NMLS #2676760
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions