First Federal Bank, Jacksonville, FL

Jacksonville, FL

4.92

(3,988)

Mortgage

Mortgage Loan Officer

Contact Info

(904) 645-7111

Jacksonville, FL

https://www.ffbf.com

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.92

(3,988)

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Melanie and the First Federal Banking Team was very helpful and knowledgeable in all area as I embarked on my home purchase journey . Her and the team was there to answer any question I had and always ensure communications was there throughout...

Reply from Melanie Thomas

September 11th, 2026 11:11 PM

I'm glad to hear that you had a pleasant experience with the home purchase journey, Larry. It was my pleasure to assist you, and I'm grateful for your kind words about my support and knowledge. If you have any more questions in the future or...

Quick and clear communication by email and text messaging. She had a friendly yet professional demeanor. Coordination of several different people during the process was smooth.

Reply from Jamie Chenoweth

September 15th, 2026 09:49 PM

Melissa, I’m truly grateful for your feedback. I’m pleased to hear that the communication met your needs and that my demeanor came across as both friendly and professional. Managing the coordination of everyone involved is crucial, and knowing...

The process was straightforward, and everything was handled professionally, which made the experience feel smooth and hassle-free.

Reply from Mark Meacham

September 11th, 2026 11:09 PM

We hope we'll have the opportunity to serve you again and deliver exceptional services.

Stan was very informative. He communicated with me efficiently and reassured me that it was okay to ask questions.

Reply from Stan Cox

September 11th, 2026 11:10 PM

I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.

We moved from CT it was imperative we closed on time. Stan took at as a joke. "Go to the beach go relax and wait till Monday" it was not the correct choice of words.

Reply from Stan Cox

September 11th, 2026 11:10 PM

We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.

Open and timely communication. Jamie also explained how the loan worked and what all the terms meant. This made me feel very comfortable and confident going into the signing.

Reply from Jamie Chenoweth

September 15th, 2026 09:49 PM

Caroline, I'm so glad to hear that the communication and explanations made you feel comfortable and confident throughout the process. Helping you understand the loan terms is important to me, and I'm pleased it made a positive impact. Thank...

I greatly appreciated your communication and your ability to speak with my clients in their first language since I am not bilingual. I also appreciated that during each challenge my clients had you were there to guide them through these so...

Mark stay on top of the process and kept all parties well informed

We did most of this from CT and everything went very smooth we tried to give you everything you needed when you needed it and if not you would call or email us and let us know what you needed and we got it to you all went well

Reply from Betsy Gordon

September 11th, 2026 11:08 PM

I'm glad to hear everything went smoothly with your process, Charles. Your proactive approach in providing what was needed was truly appreciated. It was great working with you, even from a distance. If you have any more needs in the future,...

Jamie is the best, I've utilized her knowledge and expertise in many transactions.

Reply from Jamie Chenoweth

September 15th, 2026 09:49 PM

Thank you so much for your kind words, Keisha. I'm glad to know that my expertise has been helpful in your transactions. It’s always a pleasure to assist you at First Federal Bank. If you ever need anything else, feel free to reach out, ALWAYS!...

571–580 of 3988

About

At First Federal Bank, we acknowledge that your home loan situation is one-of-a-kind. We recognize that the process of purchasing a home can be difficult due to financing requirements, eligibility criteria, and time limitations. Our knowledgeable mortgage loan officers are ready to thoroughly evaluate your circumstances and offer expertise to assist you in making the optimal choice. With a range of financing options available, we are here to support you every step of the way.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Our Company

Time Zone

Eastern Standard Time (EST)

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