Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Andrea Schenk
She was very responsive, moved things along quickly, explained things well, was polite and competent.
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Tim Steele
There was a communication breakdown towards the end of the deal that left myself, my client (your client too- she paid a lot of money) and all parties in the transaction very out of touch. Deadlines were missed, promises for updates were neglected,...
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Reply from Tim Steele
September 24th, 2025 03:01 PM
Wow…I’m sorry to hear that, and a bit puzzled as we were all in communication every couple of days, and we closed early in under 25 days before the school year started, way before our contract close of escrow. I will strive for better…
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Lynsey Camp
Lynsey was willing to work with us and provide a ton of information before we even signed on to Pinnacle. She was always available and quick to respond to all of our messages throughout the process. Working with her made this fairly overwhelming...
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Suzy treated me and my stepson as valued persons not just a business decision, she was very knowledgeable, professional, thoughtful, kind, understanding, and very efficient she got us our house in record time. if you need a professional mortgage...
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Reply from Suzy Dukelow
October 31st, 2025 12:17 AM
Perez,
Thank you for this outstanding review! I am sorry for the delay in my getting back to you on this. I just got back from a 3-week vacation! I hope you are loving your new home. It has been my pleasure to help you both.
Suzy
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Ricky Johnson
Ricky Johnson has received a review with 5 star rating from Donna T
Reply from Owner
October 25th, 2025 12:00 AM
Thanks for the great review, Donna! :)
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Mason-McDuffie Mortgage
Mason-McDuffie Mortgage has received a review with 5 star rating from Jessica S
Reply from Owner
January 29th, 2026 12:00 AM
Thanks, Jessica! We appreciate you! :)
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Fallbrook
Very positive and unforgettable experience with Susy and Mason Mac Susy made me and my stepson house buying experience one of the most positive memorable moments in our lives, she was an absolute professional and her passion for helping others...
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Reply from Owner
September 30th, 2025 12:00 AM
Thanks for the great review, Perez and CONGRATS on your stepson's home purchase! :)
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Ricky Johnson
Ricky kept me informed and updated on progress
Reply from Ricky Johnson
October 21st, 2025 02:22 PM
Jose, it's great to hear that the updates and information throughout the process were helpful to you. Keeping clients informed is a key part of what I do, and I'm pleased that it made a difference for you. Thank you for your feedback and for...
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Dana Orr
Dana makes sure you get the best service possible and explains the process thr each step. she truly cares for the community and the people she works with and I would not go anywhere to get a loa.
Reply from Dana Orr
September 26th, 2025 03:53 AM
Thank you... You both are such a huge encouragement for me and for so many people. The work you do has impacted so many. I appreciate you both and know you care about our community as much as I do!
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Matt Truesdell
Matt helped us with every step of the refinance.He was transparent with every document and what information we needed to provide. The loan process was quick and easy without any hassle I would highly recommend Matt to all my family and friends...
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Reply from Matt Truesdell
November 7th, 2025 06:13 PM
Thanks Bruce you are the best! You all made the process super simple on my end.
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2019
Time Zone
Pacific Standard Time (PST)
Disclaimer
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.