Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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What I appreciated most was his communication and availability. Even working across East Coast and West Coast time differences, he was always accessible, responsive, and willing to jump on a call when needed. That consistency makes a huge difference,...
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Reply from John Meussner
March 19th, 2026 08:12 PM
Thanks so much, Stephanie! Really appreciate the details review and you taking the time to write about the experience - communication is so important in keeping things on track and stress-free for home buyers, your communication and availability...
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John really stepped up and covered major shortfalls of the title company we went with.they wanted to wait until additional paperwork came in to finish our settlement. I had talked to John about this and he said that it was not necessary and...
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Reply from Owner
March 20th, 2026 04:07 PM
Thanks Ant! Appreciate you taking the time to leave a review - while we always hope the process is seamless, when curveballs come up, our job is to be able to handle them. Glad we were able to help keep your home purchase going smoothly. Congratulations...
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John really stepped up and covered major shortfalls of the title company we went with.the title company wanted to wait until additional paperwork came in to finish out settlement. I had talked to John about this and he said that it was not...
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Reply from John Meussner
March 19th, 2026 08:27 PM
Thanks a ton for taking the time to leave a review, Ant! Very happy for you and Jess to have your new home - our job is always focused on taking the stress off you when it comes to home buying, and we were happy to help coordinate and keep...
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John is amazing! He is extremely knowledgeable and efficient! Throughout each step of the proces, he presented us with multiple options and explained each one so we could make decisions that aligned with our goals. This is the second time we...
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Reply from John Meussner
March 19th, 2026 08:28 PM
Thank you so much Jess! I really appreciate your time in leaving a review and the kind words. Really happy for you to have your new home closer to family, and hope you have many happy years ahead there! Congratulations!
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Jodi Fischer
Very knowledgeable and thorough with answers and advice, much appreciated.
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Matt Mitchell
Matt was super communicative and walked us through every step of the process. he taught us a lot and we we will definitely use him again and recommend him to everyone I know!
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Andrea Schenk
Andrea was the verynprofessional, efficient, so quick to answer my questions. She took me through my loan process with no pressure at all. I would definitely refer her to my friends. Andrea is a great asset to your company.
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I love how easy and streamlined the process was. The communication from the staff was excellent. They never made me feel uneasy when I had questions. They were all so friendly and helpful.
Reply from Owner
March 20th, 2026 03:54 PM
This is how we want the mortgage experience to be! Thank you for being such a great customer. We wish you many happy years in your new home.
I love how easy and streamlined the process was. The communication from the staff was excellent. They never made me feel uneasy when I had questions. They were all so friendly and helpful.
Reply from Patty Seagrave
March 18th, 2026 01:44 PM
Thank you so much for your kind review. We enjoyed working with you and wish you many years of happiness and wonderful memories in your new home. Welcome to the area!
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Ruben Concepcion
Ruben kept me informed about everything all along and he was easy to reach when I needed him. I refer all of my buyers to Ruben!
Reply from Ruben Concepcion
March 18th, 2026 05:23 PM
Thank you for the feedback Al. You are a true professional and it's always a great pleasure and a privilege to work for you and your clients!
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2019
Time Zone
Pacific Standard Time (PST)
Disclaimer
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