FirstBank Mortgage, Franklin, TN
Franklin, TN
Our core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality ed... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
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Lea made things easy and did a great job of answer any questions we had as first time home buyers
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Working with Donna Ross was a truly positive experience. She provided exceptional clarity in explaining all aspects of the mortgage process, making a complex journey feel manageable. Their responsiveness was outstanding, always quick to answer...
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Kathy was very helpful throughout the process. She explained things well and provided options for the best loan offer. I would certainly recommend her.
Reply from Kathy Hollis
January 16th, 2026 02:11 PM
Thanks, Erica! It was an honor and a priviledge to work with you! You are so smart! I enjoyed getting to know you better. Send me pictures of both the outside and inside of your new home!
This is our 4th time using Chris because he is fantastic. Always willing to help, always answers or calls right back, explains everything. We recommend him to everyone when they mention buying a home.
Reply from Chris Shoemake
January 15th, 2026 07:54 PM
Tiffany, Thank you so much for choosing to work with me on your 4th home!
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We worked with Donna on this loan request. Donna was great to work with and very organized. Perfect for our hectic schedule To keep us updated on what needed to be done. highly recommende.
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Always enjoy Julia and the team.
Reply from Julia Wilson
January 15th, 2026 07:47 PM
Always a pleasure working with you!
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They told us everything we needed and gave us the easiest way to deliver all the docs to them
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FirstBank Mortgage - Mt. Juliet - 2738 N. Mt. Juliet Rd.
John Burkeen in the Lebanon office helped my client out of a tight spot. We needed a quick closing around the Christmas holiday, and John and his team were able to get it done. Very professional and fast to respond. Highly recommend John and...
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Reply from Owner
January 21st, 2026 06:17 PM
Thank you so much for leaving a kind review, Kim! We appreciate you taking the time to share your thoughts and we hope to serve you again in the future!
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My client needed a quick closing and John and his team made it happen! Very professional at all times and John even came to the closing(which many do not). Very impressed!
Reply from John Burkeen
January 15th, 2026 07:45 PM
Thank you for the kind words Kim! I love it when a plan comes together and we can make it happen for the client. It was great to work with you and Doug, I appreciate you!
I love the open communication with Zane. He was super helpful in every aspect of the loan process! Great guy overall!
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About
Our core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality education. That better place may be a home that will serve as the backdrop for family memories for generations to come. Each day, we proudly strive to honor our purpose and the people who put their trust in us.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Central Standard Time (CST)
Disclaimer
Member FDIC. Equal Housing Lender. FirstBank Institution NMLS# 472433