First State Bank of St. Charles — 4.94★ Mortgage Loan Officer in Saint Charles, MO

Process was smooth and easy. No surprises. Don is always great to work with and very knowledgeable. We have closed with him many times and will do so again in the future.

Susan was extremely responsive, communicative, professional and knowledgeable. She saved me a significant amount on my origination fee and got a nearly 1% better rate paying zero points than another lender I had originally planned to use to...

Such a great experience for such a tasking transaction. They were super responsive, especially when I needed some much needed hand holding. Thank you so much!

Reply from Owner

August 22nd, 2023 01:23 AM

Thank you for the kind words, Marcie! We’re so happy your transaction with First State Bank Mortgage went so smoothly. We love providing great service to awesome customers like you.

Ron was always available to talk. He answers his phone almost all of the time. When he can't answer right away he calls you back within 30 minutes. He patiently answers your questions and explains why he needs certian pieces of information....

Lack of communication, organization and preparation caused unnecessary delays for our closing - despite having been told 3 days before closing that all documents have been received and set for closing - on top of the 6 plus weeks of back and...

Reply from Owner

August 22nd, 2023 01:24 AM

Jerry, thank you for taking the time to share with us your experience. It was very much appreciated by our management team that we were able to speak with you to understand your concerns and improve upon our commitment to each and every one...

Beau's lack of fluid communication, unprofessional preparation of final closing documents caused unnecessary delays. The title company hadn't received all the paperwork necessary to clear funds due to Beau and his team's lack of organization...

Lack of communication, organization and preparation caused unnecessary delays for our closing - despite having been told 3 days before closing that all documents have been received and set for closing - on top of the 6 plus weeks of back and...

Reply from Owner

July 4th, 2022 12:00 AM

Jerry, thank you for taking the time to share with us your experience. It was very much appreciated by our management team that we were able to speak with you to understand your concerns and improve upon our commitment to each and every one...

Such a great experience for such a tasking transaction. They were super responsive, especially when I needed some much needed hand holding. Thank you so much!

Reply from Owner

July 4th, 2022 12:00 AM

Thank you for the kind words, Marcie! We’re so happy your transaction with First State Bank Mortgage went so smoothly. We love providing great service to awesome customers like you.

Working with Michael and his team was great from start to finish. I highly recommend using them for all your mortgage needs.

First State Bank of St. Charles, Saint Charles, MO