First Horizon Bank — 4.95★ Mortgage Loan Officer in Memphis, TN

Ariel Waterman is an outstanding officer to work with. She was helpful throughout the entire process and hand-held us every step of the way, allowing us to feel confident in our transaction.

Reply from Ariel Waterman

August 10th, 2026 06:05 PM

Calvin, I appreciate your kind words and am pleased to know that I could support you throughout the process. Ensuring confidence and providing helpful guidance are priorities for me. If you have any further questions or need assistance in the...

Several reasons:1. She followed up every email that contained a document to ensure I received it, had read it and understood every critical point. Any item that I had a question on was thoroughly explained leaving no unanswered questions throughout...

Reply from Carol Parham

August 31st, 2026 09:43 PM

Bruce, I appreciate your kind words and am glad to hear that my approach was helpful to you. Ensuring that you received and understood all documents was important to me, and I'm pleased it made a difference. It was great working with you, and...

Fantastic service!!!!!

Ariel was a huge help during my buying process and an absolute pleasure to do business with. The home buying experience can be stressful at times if you do not have the right team around but Ariel made sure nothing was missed along the way....

Reply from Ariel Waterman

August 10th, 2026 06:10 PM

Phil, I appreciate your kind words and am glad to hear that I could assist you during your home buying process! Ensuring everything stayed on track for your closing was important to me, and I'm pleased the email reminders were helpful. If you...

Craig and his team were incredibly helpful and communicative throughout the entire process. They were great at breaking down the different terms, steps, and costs for my loan. This loan process was so smooth in large part to their efforts!

Reply from Craig Levin

August 9th, 2026 05:24 PM

Thank you, Richard, for your kind words. I'm pleased to hear that you found the loan process smooth and that our communication was helpful. It was a pleasure working with you, and I appreciate your feedback!

Barbee has always provided a personal and easy experience when buying a home. She's like talking to a friend. Great experience

Reply from Barbee Pipes

August 11th, 2026 10:05 PM

Matthew, I'm so grateful for your kind words. It's wonderful to hear that you felt at ease during your home-buying experience with me. Thank you for trusting me to assist you. Good luck with your new job!

Matt Kaczor was phenomenal to work with. When I made my initial inquiry about pre-qualification, he followed up with me right away. He always communicated with me, and I appreciated that I could text him with questions. The First Horizon portal...

Reply from Owner

August 8th, 2026 12:30 PM

Danielle Harris, thank you for reaching out to us! We are so happy to hear of your experience! Please don’t hesitate to reach out to us if you need assistance in the future. ^Bree

Matt Kaczor was phenomenal to work with. When I made my initial inquiry about pre-qualification, he followed up with me right away. He always communicated with me, and I appreciated that I could text him with questions. The First Horizon portal...

Your team's patience with this 77 year-old GMA, who actually has diagnosed ADD, back in the day before that challenge was all lumped together as Attention Deficit Hyperactivity Disorder, which I do NOT have! This condition in women means that...

Reply from Mike Dickstein

August 7th, 2026 06:59 PM

Thank you Mary, it was our pleasure to help! Congratulations on your new home!!!

First Horizon Bank, Memphis, TN