ALCOVA Mortgage, Roanoke, VA
Showing You The Way Home
Roanoke, VA
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Reviews from Web
She thoroughly communicated everything and explained everything to me when I didn't understand it I never felt unknowledgeable because i didnt know something because of her patience with my many questions
Reply from Lindsay Calkins
August 9th, 2025 05:14 PM
Erin, I truly appreciate your kind feedback. I’m glad to hear that my explanations and communication helped make the process clearer for you. It’s important to me that you feel confident and informed every step of the way. Your questions were...
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Communication was sporadic sometimes. Personal financial documents requirements requested by underwriter seemed intrusive and without much clarification/explanation from the loan company.
Jason was great was so helpful to answer all our questions quickl! Highly recommend!!
Reply from Jason Helmintoller
August 8th, 2025 04:43 PM
Can’t thank you enough! Working with people like you is what makes this job so rewarding.
for
We made it through with a very quick turnaround. Thanks Team!
I really appreciated the staff they are great to work with and very timely.Kerry Fountain is super to work with
Reply from Deanna Johnston
August 9th, 2025 12:40 PM
Thank you for your kind words, Jeanne. I'm thrilled to hear that you had a positive experience with the staff and found us timely. Kerry Fountain does an excellent job, and I'm glad to hear they made such a great impression. If there’s anything...
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Jason made our experience extremely smooth and streamlined. We are so thankful he helped us obtain our dream home!
Reply from Jason Helmintoller
August 8th, 2025 04:43 PM
Thank you so much! It was truly a pleasure working with you and being part of your home buying journey. I’m grateful you trusted me with such an important milestone.
Ashlee Roby - Mortgage Loan Officer, NMLS #2150168 has received a review with 5 star rating from Robin
Reply from Owner
March 2nd, 2026 06:22 PM
I appreciate your high rating, Robin. It reflects positively on my work, and I'm glad to have been able to assist you. If you have any further needs, please let me know.
Quick, friendly
Reply from Ashlee Roby
August 9th, 2025 12:34 PM
Thank you, Robin, for your review. I'm glad to hear you found the experience quick and friendly. Providing a smooth and pleasant process is my goal, so it’s great to know I met your expectations. If there’s anything else you need, feel free...
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GREAT people to work with. Highly recommend!
Reply from Owner
March 24th, 2026 04:36 PM
I appreciate your review and recommendation, Lina. It's wonderful to know you had a positive experience. If there's anything more we can assist you with, we are just a call away!
We really enjoyed how friendly Jae was to us, quick to respond when we needed her help, and very resourceful to all of our questions
Reply from Jae Goess
August 6th, 2025 03:58 PM
Lina, I appreciate your thoughtful review! I'm glad to hear that you found my approach helpful and responsive. If you have any more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing to work with...
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
USDA Loans
Non-QM
DSCR Loans
Cash-Out Refinances
Bank Statement Loans
Our Company
Year Started
2003
Time Zone
Eastern Standard Time (EST)
Videos
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance