Luminate Bank, Minneapolis, MN

Ability to ask Erica questions directly and receive a personal yet prompt response -

everything was great

Great communication and staying on top of everything and helping us to work through all the steps along the way . some of which had nothing to do with the bank or mortgage

Helpful in the process to get the loan approved and over the line .

Bill and his team are very responsive . it didn't matter what day of the week or what time I had a question they would always answer.

Inconclusive commucation and I had to chance down my processor to answer me . I heard three different dates when I would close and it constantly kept being pushed back .

Ken and his team were the best I've ever worked with. 10 out of 10! Thanks, Ken & Team!!! My only disappointment is that Luminate did/does not have a discounted program for later refinancing when (if) rates get lower in future years (Loan Depot...

Great team work !! They just make things happen! with hard work! Thank you !

Excellent , professional customer service. Will highly recommend Bill Mervin and his team to my family and friends

I’ve worked with Bill + his team for over 5 years and across multiple properties and he’s the one of the few people I genuinely trust. He’s patient and thorough, knowledgeable, and has an incredible work ethic. I’d recommend him to anyone.