Clay Smith
Branch Manager
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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All documents created by American Funding were incorrect. Clay Smith assured us all items would be corrected prior to closing. At closing all documents were still incorrect, however he assured us that he would make things right. Clay will tell...
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Pushed hard to make thishsppen this happen for us Had a couple twists and turns but they were with hs every step of the way
Reply from Clay Smith
September 2nd, 2026 10:28 PM
Thank you for sharing your experience, Steven. I'm glad to hear that we could assist you through the twists and turns and make this happen for you. Your feedback is truly valued.
Clay was responsive, helpful and did an incredible job of enabling us to close in a very short time!
Overall communication was thorough and prompt, keeping us updated at every step. He also provide great advice and insights.
Reply from Clay Smith
September 2nd, 2026 10:28 PM
Thank you for your kind words, Linda! I'm happy to hear that my responsiveness and communication made a positive impact on your experience. It's great to know that you found the advice and insights helpful during the process.
Clay treats every transaction... big or small, like it's his only deal. He strives to give 100% everytime!
Reply from Clay Smith
September 2nd, 2026 10:28 PM
I'm happy to hear that you felt I gave my all in your transaction, Marnie. It's important to me to treat every deal with the utmost care and attention, regardless of size. Thank you for sharing your experience!
Dishonest and incompetent
Reply from Clay Smith
September 2nd, 2026 10:28 PM
We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future.
Clay's dishonesty and incompetence was totally unacceptable.
All of my loan and title documents were incorrect. I'm having to go back and correct items that were done incorrectly.
Reply from Clay Smith
September 2nd, 2026 10:28 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Clay always delivers on what he and his team commit to doing. They are very good a communicating to the purchaser and us as the Realtors. We are always pleased to refer Clay to our buyer clients.
Reply from Clay Smith
September 2nd, 2026 10:28 PM
Thank you, Melinda, for your kind words. I'm glad to know that you appreciate our communication efforts and trust us with your buyer clients. It's always a pleasure working with you and supporting your clients' needs.
They worked above and beyond to make sure we closed the day we needed.
Reply from Clay Smith
September 2nd, 2026 10:28 PM
I'm grateful for your kind words, Raquel. It's appreciated to know that we could meet your needs and close on the day you required. Thank you for sharing your experience!
Clay and his team were incredible to work with. Buying a home is extremely stressful, but Clay and the team made it feel easy, even when it wasn't. I could call and email at any time and would get a timely answer. I would recommend them to...
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Reply from Clay Smith
September 2nd, 2026 10:28 PM
I'm pleased to know that you found the home buying process easy with my team and me, Chad. It's important for us to be available and responsive to our clients, and I'm glad we could provide that support. Your recommendation is greatly appreciated!...
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Clay is great! I have already referred him to several friends and my son.
Reply from Clay Smith
September 2nd, 2026 10:28 PM
I appreciate your kind words, Stephen. It’s rewarding to hear that you’ve already recommended me to your friends and son. I'm here to assist them with the same commitment and care. Thank you for trusting me with your referrals.
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Memberships
- Texas and Savings and Loan, HAR Bay Area, League City Chamber
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Central Standard Time (CST)
Licenses
- 256174
Hobbies
- Golf
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing