Chris Taylor
Division Leader
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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9 AM to 5 PM
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9 AM to 5 PM
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9 AM to 5 PM
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Reviews from Web
Communication! On multiple occasions I requested a call or email and received no response. When we would receive documents we would only be told to sign it and do so quickly to move the process along. I don't do mortgages everyday so at times...
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Reply from Chris Taylor
July 9th, 2025 04:06 PM
Thank you for taking the time to share such detailed feedback. We're very sorry to hear that your experience with us felt frustrating and stressful. That’s never the type of experience we aim to deliver, and it’s clear from your message that...
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He was very helpful and on top of things!
Reply from Chris Taylor
June 8th, 2025 11:05 AM
I'm glad to hear you found my assistance helpful and efficient. It was a pleasure working with you at ALCOVA Mortgage, and I appreciate your feedback.
Two things i'd say:In the beginning of the process, it was nice to have the closing cost worksheet summary I received a few times from MacKenzie. Further into the process, that format disappeared.Near the end of the process, a significant origination...
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Reply from Chris Taylor
July 9th, 2025 04:07 PM
Thank you for your feedback, and we appreciate you taking the time to share your experience. We're glad to hear that the early stages of the process were helpful and that you found value in the cost estimate summaries provided.We’re sorry to...
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Better communication. His team was terrible. I have closed several times on houses when I was married but this experience was terrible.
Reply from Chris Taylor
July 9th, 2025 04:09 PM
Thank you for your honest feedback. We’re truly sorry to hear that your experience with our team didn’t meet expectations. Communication is such an important part of the homebuying process, and it’s clear we missed the mark here.We understand...
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Great communication and very patient
Reply from Chris Taylor
May 25th, 2025 12:51 PM
I'm thrilled to hear that you appreciated the communication and patience during your experience. It was a pleasure assisting you, and I’m grateful for your positive feedback.
Very fast very efficient company very informative and hard working team to get us into our home! Would recommend to anyone for there home buying experience
Reply from Chris Taylor
May 23rd, 2025 01:06 PM
I'm thrilled to hear that you found our service fast and efficient, and that our team was able to provide you with the information you needed. It was a pleasure assisting you in your home buying journey. Thank you for your recommendation!
Chris and team are very professional, delivering on time with great communication!
Reply from Chris Taylor
May 13th, 2025 03:31 PM
I'm thrilled to hear that you found our team's professionalism and communication to your satisfaction. It was a pleasure working with you, and we appreciate your positive feedback.
Chris was so helpful throughout the entire process, especially as first time home buyers. He answered all of our questions and made sure we understand what was happening throughout every step in the process and was quick to rectify issues with...
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Reply from Chris Taylor
May 1st, 2025 06:00 PM
I'm delighted to hear that your experience as first-time home buyers was so positive. It was a pleasure assisting you through the process, ensuring you were informed and comfortable every step of the way. Thank you for your kind words about...
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This was very easy and smoith process. I really can't ask for anything better!
Reply from Chris Taylor
April 28th, 2025 03:24 PM
I'm thrilled to hear that the process was easy and smooth for you. It was a pleasure assisting you, and I appreciate your kind words about your experience with ALCOVA Mortgage.
The ladies on the tesm
Reply from Chris Taylor
July 9th, 2025 04:13 PM
I appreciate you sharing your thoughts, Stacie. It seems there might have been a typo in your review concerning the team. If there's anything specific you experienced or need assistance with, please feel free to reach out directly. Your input...
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Home Loans
VA Home Loans
FHA Home Loans
USDA Home Loans
First Time Home Buyer Loans
Down Payment Assistance
Jumbo Home Loans
DSCR Loans
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Addresses and Serving Areas
Primary Serving Area
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID# 881467
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance