Chet Lackey at CrossCountry Mortgage
Originating Branch Manager | NMLS #7932
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Pocatello, ID. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Even though there was some hiccups they still managed to stay in touch and kept me updated how everything was going daily. And the people I delt with made the experience even better
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
So glad we got this one closed for you. What could we have done to improve the experience for you?
Chet, Stacey, and Paula were absolutely amazing! Very patient and understanding with us as we are first time home buyers and had lots of questions! Let us know everything they could every step of the way! We appreciate them working so hard...
read more
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
Thanks so much! Glad our team helped make this happen thanks!
Everyone on our loan team was friendly, quick, and helpful.
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
Thank you so much for trusting us with such an important step! We are honored that you chose us as your team.
A well knowledgeable staff that work hard to help and get through the buying process as smoothly as possible
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
Congratulations on this big life decision! We hope to work with you again in the future.
Nice and responsive sometimes.
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
We are grateful that you took the time out to leave us a response. Please let us know how we could have helped you further to make sure we deliver exceptional services.
More communication, it took a few days to tell us whenever we had documents to sign, etc. the website is also weird, we had to sign the same documents several times because our signatures weren’t saved. Overall you guys were great though! Chet...
read more
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
Thank you for your feedback. If there is anything we can do to improve, please let us know.
Better communication, and informing clients what is being done.
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
We are sorry that you did not have a 5-Star experience. Thank you for sharing your perspective as we are always looking for ways to improve to ensure you receive the best experience.
At the end we weren’t told much and we didn’t know what was happening
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
We’re sorry to hear that you didn’t have a good experience with us. We work hard to ensure our customers have a positive experience and we take your feedback very seriously.
This is my 3rd time working with Chet. The first time he worked hard to make sure we could get our first home with less than good credit, and not great income. He goes above and beyond to get what you need, he keeps you updated throughout the...
read more
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
Thank you so much for being an amazing client!
They made the process easy and understanding. They wanted to help every step of the way
Reply from Chet Lackey at CrossCountry Mortgag...
May 22nd, 2026 08:51 PM
So happy to help you into your new home! Thanks for working with our team!
141–150 of 411
About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Pocatello, ID. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #7932 | Branch NMLS #2822724
Products & Services
Mortgage Loan Officer
Conventional Home Loan
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Year Started
2008
Time Zone
Pacific Standard Time (PST)
Licenses
- 7932
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095