Guild Mortgage - Cheri West
Branch Manager | NMLS# 501323
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
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closed
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Reviews from Web
The team that i had was amazing. I couldn't ask for a better team to help me with my purchase. Kirsten, Cheri and Andy are all amazing! Everything went smoothly on their end. Very friendly and helpful every step of the way!
Thanks for clear explanations at every step, Cheri
Reply from Guild Mortgage - Cheri West
September 22nd, 2025 05:23 PM
It was my pleasure!! Enjoy your new home!
So friendlynand helpful!
Reply from Guild Mortgage - Cheri West
August 26th, 2025 09:45 PM
Thank you, Caitlin, for your kind words. I'm glad to hear that you found the process friendly and helpful. It's always my goal to make the mortgage journey as supportive and positive as possible for everyone. If there's anything else you need...
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There was a lot of communication. I felt like at least once a week I had to reach out for communication in regards to anything that was happenin. I felt very confused and uncertain
Reply from Cheri West
August 12th, 2025 01:11 PM
Thank you for bringing this issue to our attention. We apologize for any inconvenience this caused you. Please know that we take your review to heart, learn from it and do better in the future. Our team will be in touch shortly to discuss and...
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Everyone was super attentive and caring.
Reply from Cheri West
July 29th, 2025 06:45 PM
Thank you for sharing your experience, Ginger. I'm so pleased to know that you felt well taken care of throughout the process. Providing attentive and caring service is important to me, and I'm glad it resonated with you. If you have any more...
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I was disappointed in that I'd asked for estimated closing costs to amend the contract and was told that you weren't sure you could even get to $9K, so I allowed the buyers to pay for their home warranty to help their costs, and then had to...
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Cheri was responsive and kept me informed throughout the entire transaction.
Reply from Cheri West
July 19th, 2025 11:14 PM
I'm glad to hear that you felt well-informed and supported throughout the transaction, Jared. Keeping communication clear and consistent is important to me, and I'm pleased it made a difference in your experience. Thank you for entrusting me...
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Everyone on the Guild Mortgage Team were amazing and helped in every way possible! You all did amazing and really made this big accomplishment for me and my sister go really smooth! THANK YOU ALL! We could not have done this with out you all!...
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Reply from Cheri West
July 10th, 2025 02:23 AM
I'm delighted to hear that your experience with Guild Mortgage was so positive and that my team was able to support you and your sister through this important milestone. It means a lot to know we made the process smooth for you. Thank you so...
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When I really need to speak with you about a simple question I was not able to reach you, and you never called me back. It was on the weekend but my lender of 30 years Andy Jorgensen called me and helped me even though he was not on the deal....
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We had a great experience overall. We were a little confused by the hand off from Cheri to Bo, but we got to closing just fine. We also seemed to be met with Out of Office autoresponders more than we expected, but they were quick to respond...
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Reply from Guild Mortgage - Cheri West
June 23rd, 2025 11:17 PM
I'm pleased to hear that you had a great overall experience, Janelle. I apologize for any confusion during the transition from me to Bo and appreciate your patience. I'm glad we could respond promptly when needed. Thank you for your feedback...
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Year Started
1960
Time Zone
Mountain Standard Time (MST)
Licenses
- NMLS# 501323
Disclaimer
I am authorized to do business in the states of Arizona, Colorado, Florida, Idaho, New Mexico and Wyoming. AZ BK#0018883; AZ BKBR# 0115590; AZ LO Lic.# 1051611; NMLS ID: 501323; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.