Guild Mortgage - Chai Charin
Senior Loan Officer | NMLS# 222482
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
Location & Business Hours
Business Hours
Tues
8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
We were recommended by our realtor and I wanted to have a quick chat for introductions and to get to know our loan officer a little bit. As we've had a bad experience with another company before. But Chai was great and honest!
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Reply from Chai Charin
January 19th, 2026 08:59 PM
I'm glad to hear that your experience with me was more positive than your previous one, Victoria. Building trust and being transparent in all interactions is a priority for me. If there’s anything further you'd like to discuss or any additional...
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The loan process was very well coordinated. Retrieving bank statements and mortgage statement well crafted.
Reply from Chai Charin
January 5th, 2026 01:37 PM
It's great to hear that you found the loan process well coordinated and appreciated the handling of bank and mortgage statements, Guadalupe. I aim to make the process as seamless as possible. If there's anything more you need or any questions...
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Just was happy with everything
Reply from Chai Charin
November 27th, 2025 02:21 PM
I appreciate your feedback, Jeremy. I'm glad to hear you were happy with how everything went. If there's anything more I can do for you, please don't hesitate to get in touch.
Excellent job
Reply from Chai Charin
November 13th, 2025 06:07 PM
Thank you for your feedback, Edgar. I'm pleased to hear that my work met your expectations. If there's anything more I can do for you in the future, please let me know.
Good communication. Could be a bit more responsive, but still great. Issues with the underwriter, but not from the mortgage loan officer
Closed on time
Chai and Chane answered our questions in great detail and tended to respond quickly.
Reply from Chai Charin
October 23rd, 2025 08:15 PM
I'm pleased to know that the detailed answers and quick responses were helpful for you, Jared. It's always a priority for me to ensure clear and timely communication. Should you have more questions or need further assistance, I'm here to help....
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Everything was well organized and communicated. As a result the experience was stress free and finished in a timely fashion.
Reply from Chai Charin
October 3rd, 2025 12:21 PM
I'm really pleased to hear that everything was well organized and communicated throughout your experience, Amy. Ensuring a stress-free process and timely completion is always important to me. If you have any further questions or need assistance...
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Definitely over promised and under delivered. The whole process had poor communication, delays, lack of professionalism, constant errors. Because of these issues we encountered while working with Chai and Chane, I would not recommend working...
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Reply from Chai Charin
September 9th, 2025 11:19 PM
I’m sorry to hear about your experience and we’re committed to making things right. We want you to know that it's important for us to deliver excellent service, and we take your review seriously. Our dedicated team will be reaching out to you...
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My clients indicated they thought the communication wasn't as thorough as they would like. I didn't wngage enough to offer a strong opinion.
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Mortgages
USDA Mortgages
FHA Mortgages
VA Mortgages
Jumbo Mortgages
HELOC
Reverse Mortgages
ITIN Mortgages
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Addresses and Serving Areas
Primary Serving Area
Year Started
2000
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 222482
Hobbies
- Soccer
- Golf
- Coin collecting
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Disclaimer
I am authorized to do business in the states of Illinois, Indiana and Wisconsin. (www.nmlsconsumeraccess.org/); NMLS ID: 222482; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.