

Chad Irwin - Northpointe Bank
Market Manager | NMLS# 1065868

Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM(Open now)
Sat
8 AM to 5 PM
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Reviews from Web
the lack of communication, professionalism, and attentiveness was astonishing. First example was asking us to bring paperwork in and the business being closed 45 minutes after the set opening hours. The excuse was that there was a corporate...
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Unique experience where my lender left Evolve mid process. Never heard from Chad. I would have expected a call with a formal transfer for my new point of contact. It made the end of the lending process incredibly chaotic and stressful due to...
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Timely and communication
Reply from Chad Irwin
June 11th, 2026 04:30 PM
I'm glad to hear that you had a great experience. Thank you for your kind words!
We were in a time crunch and Chad got it done under pressure and professionally. Good job Chad and Rebbeca.
Thank You
William King
Reply from Chad Irwin
June 11th, 2026 04:30 PM
William, I'm glad to hear that you had a great experience. Thank you for your kind words!
While we only dealt wuth Chad and Rebecca at the end of our loan due to the winding down of operations in MA, they were great to deal with and everything was right on-time.
No comment
The process of buying a home seemed a bit overwhelming at first but Chad and the team at Evlove made things streamlined!
Better communication
We started well with the original team. The issues started when Evolve closed their mortgage department and changed all the staff. The communicationsvwere poor and there was no handoff of my account that i could see. My attorney surfaced the...
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I am not sure who Chad Irwin is but he keeps contacting me to take this survey. Our representative from Evolve was Nick Jurun and a few days before closing we found out he was no longer with Evolve. Our whole experience with Evolve was frustrating,...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender