

Carol Richardson
Loan Officer

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Reviews from Web
Alcova Mortgage really, really, really, made our home buying and refinance a comfortable and easy process.Ryan Charles and his team made sure to always reach out and make sure we were up to date on the loan process. I can go on and on about...
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Ryan Charles and his team are simply the best! If you are shopping for a loan for a home purchase or to refinance an existing one, they are fast and efficient, get you to closing on time and are a pleasure to work with. I can't say enough good...
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Ryan and Carol were extremely helpful and knowledgeable through the entire homebuying process. They are very easy to get in touch with on short notice and truly want the best for their clients. I would definitely choose Alcova in the future....
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Ryan Charles and his team were phenomenal. So good to deal with. They know how to explain the best option for the buyer and you receive the attention and the communication you would want during the stressful time of buying a home. I can't recommend...
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Reply from Owner
January 29th, 2021 12:00 AM
Thank you for your review, Jeremy! We were so happy to help you on your home buying journey!
I can’t say enough good things about this organization. Ryan Charles is so easy to work with and his knowledge of the industry and current market conditions is phenomenal. I will use him and Alcova mortgage for all of my future transactions....
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Reply from Owner
January 29th, 2021 12:00 AM
Thank you for this stellar review, Jon! We enjoyed working with you, too!
Ryan and his team make the process of buying home and refinancing very easy to understand. I would highly recommend Ryan Charles to anyone looking to purchase their first home or looking to refinance their current home.
Tripp Lawson
Like everything else in life, we have to make decisions. Some decisions are relatively easy and mundane, such as what color socks to wear. Others, such as selecting a mortgage broker, take a little time, thought, and effort.Selling, buying,...
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I have now had the pleasure of working with Ryan and Carol twice. My first experience with them as a first time home buyer was such a stellar experience that it was a no-brainer to work with them again. This most recent time they helped me...
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Reply from Owner
April 29th, 2025 12:00 AM
Thanks for your continued trust, Alaina! You were a pleasure to work for both times!
Ryan and team were very easy to work with. Ryan patiently explained each option for our refinance situation and made recommendations we had not even considered. The process start to closing was very smooth, efficient and professional. Will...
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Ryan Charles made our first home buying experience as comfortable as possible. Showing up at our closing to make sure everything went smoothly, answering questions all hours of the night, etc. We were so impressed w the way he treated us, that...
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Home Loans
VA Home Loans
FHA Home Loans
USDA Home Loans
First Time Home Buyer Loans
Down Payment Assistance
Jumbo Home Loans
DSCR Loans
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID#624077
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance