Brian Jaeger
Retention Sales Manager | NMLS ID# 417736
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Brian and Donna were both helpful and responsive.
otal total lack of communication, his peers picked up his slack. Even with that, trying to get a hold of somebody is next to impossible. Would leave multiple emails and phone calls with only one return phone call back from Brian and of course...
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Better communication from Brian I never received phone calls or emails back from Brian throughout the entire transaction Very poor customer service Fortunately, his staff was able to move our loan along and close in a timely fashion Please...
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great, timely customer service!
Reply from Owner
March 9th, 2025 12:00 AM
We appreciate you taking the time to share your experience. Your recommendation to others is a high compliment. Thank you for being a Planet customer!
Brian Jaeger has received a review with 5 star rating from Kendall D
Reply from Owner
March 9th, 2025 12:00 AM
Thank you so much for taking the time to review us.
The process was seamless and my loan contact was extre personable and made this transition very smooth.
The process took much longer than I expected.
Tener mas communication en vez del cliente estar haciendo llamadas para que le contesten y que nonpasen dias ignorando llamadas.
No comment
they were very helpful and fast acting to get me through this process.
Reply from Owner
January 9th, 2025 12:00 AM
We’re thrilled to get this kind of feedback. Thank you so much for taking the time to review us.
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID# 417736
Awards
Presidents Club 20...
Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.