Brian Jaeger
Retention Sales Manager | NMLS ID# 417736
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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9 AM to 5 PM
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Brian Jaeger was awesome he was helpful and communicated with me on the status of our refinancing. The only issue i have is with Planet home lending for taking so long to getthis refinancing done. I think that taking 3-4 months to get a refinancing...
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Very detailed about the info given. And also respectable and patient.
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Customer Service
Overall, I'm happy with the service and appreciate the help in working through the refinance process. A couple things to note. It seemed to take a long time. I understand that a lot of people are refinancing right now. Second, emails seem to...
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We didn't know what was going on most of the time with the refi process unless we initiated such a conversation . An occasional email update would have been great. At one point towards the end of the process we asked Brian why it was taking...
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We started process I. June and closed October 22, this was not a fast process . They ran credit for a 2nd time because couldn’t get things together in time . And never informed us until I called . I was told sorry not a big deal. They sent...
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Brian explained everything
I started the process in June and it took until October 16th to close. Each time I asked for an update, i had to ask numerous times, even so much as advising him that if I didn't hear an update on my loan, that I would ask they remove the credit...
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I know this was a really busy time for you all, but communication could have been a little better. Most times we were left wondering what was going on.
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID# 417736
Awards
Presidents Club 20...
Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.