The Brandon Burks Team
Tennessee Regional Manager | NMLS # 653961
The Brandon Burks Team and FirstBank Mortgage’s core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a ... Show More
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8 AM to 5 PM
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8 AM to 5 PM
Thu
8 AM to 5 PM
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Always available to answer questions.
Reply from The Brandon Burks Team
March 5th, 2024 10:40 PM
We're absolutely thrilled to hear your positive feedback, Janelle! Our main goal at The Brandon Burks Team, FirstBank Mortgage, is to always be there for our clients and assist them through every step of their home purchasing process. Your...
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I always enjoy working with this team!
Reply from The Brandon Burks Team
March 5th, 2024 10:41 PM
We're delighted to hear of your positive experience, Sandy! The Brandon Burks Team at FirstBank Mortgage always strives for excellent customer satisfaction, and we're thrilled that we've met your expectations. We're always here to provide top-notch...
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Eduardo was responsive, helpful, and knowledgable. Both Eduardo and Brandon reviewed various options, scenarios, etc. to make sure my client was getting the best option available.
Reply from The Brandon Burks Team
March 5th, 2024 10:41 PM
We are thrilled to hear such positive feedback, Robert! It's great to know that Eduardo and Brandon were able to assist you efficiently and effectively. They both take great pride in providing knowledgeable and responsive service. We always...
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Matthew did everything possible to keep my cleints, myself and the seller all on the same page. Something came up out of everyone’s hands where we had to push closing and he immediately addressed it and explained it wasn’t a matter of the buyers...
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Reply from The Brandon Burks Team
March 5th, 2024 10:42 PM
We're delighted to hear your positive feedback, Eli. Our team, especially Matthew, always strives to ensure all parties are kept informed and any issues are promptly addressed. We're glad to know that you appreciated our efforts to provide...
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I communicated past VA rule changes early on, but processing was still unaware of this a week before closing. This was in reference to termite inspections and buyer ability to pay. Better communication with me the week of closing would have...
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Reply from The Brandon Burks Team
March 5th, 2024 10:45 PM
Thank you for your feedback, Cathy. We appreciate the detailed insight into your experience with The Brandon Burks Team at FirstBank Mortgage. We apologize for any inconvenience caused due to the lack of clear communication regarding the VA...
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The team was very proactive in getting our loan prepared for our closing within 30 days. Many thanks!
Reply from The Brandon Burks Team
March 5th, 2024 10:46 PM
We are thrilled to hear your positive feedback, Christopher. Our team prides itself on our proactive approach, and we're glad to have been able to prepare your loan efficiently for your closing. We appreciate your high rating and your decision...
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It was a great experience working with Eduardo, he kept in touch letting me know every time something changed and he went above and beyond helping me, as I'm not really a technical person and had a few problems along the way, but he helped...
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Reply from The Brandon Burks Team
March 5th, 2024 10:48 PM
We are absolutely thrilled to hear about your positive experience with Eduardo and the rest of our team at FirstBank Mortgage, Kathleen. It's wonderful to know that you felt supported and informed throughout the entire process of your purchase....
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Eduardo was there for the client thru the whole process. I was updated on a regular basis. He was able to answer questions and keep them on track to close on time. I heard from the title company that the processor, Joya, was wonderful to work...
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Reply from The Brandon Burks Team
March 5th, 2024 10:49 PM
We're absolutely thrilled to hear such positive feedback, Tracy! Our team, especially Eduardo and Joya, always strive to provide top-notch service to all our clients throughout the whole process. Knowing that you appreciated their efforts and...
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Team was easy to work with.
Reply from The Brandon Burks Team
February 15th, 2024 08:17 PM
We're happy to hear that you had such a positive experience with us, Robert! Your review reaffirms the hard work we put into ensuring our clients' satisfaction. Thank you for choosing The Brandon Burks Team at FirstBank Mortgage and for your...
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Very quick and adhered to timeline for a quick closing
Reply from The Brandon Burks Team
February 12th, 2024 08:19 PM
Thank you for taking the time to complete our survey Aaron! We pride ourselves on our quick and seamless process and are pleased to hear you had a good experience. Thank you for trusting the Brandon Burks Team and FirstBank Mortgage!
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About
The Brandon Burks Team and FirstBank Mortgage’s core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality education. That better place may be a home that will serve as the backdrop for family memories for generations to come. Each day, we proudly strive to honor our purpose and the people who put their trust in us.
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Addresses and Serving Areas
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Licenses
- NMLS # 653961
Disclaimer
Member FDIC. Equal Housing Lender. FirstBank Institution NMLS # 472433