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5.0
Encompass
D
DURAND L D
CINCINNATI, OH
Posted on January 9th, 2024 06:29 PM
The people on your staff made the whole process very easy. Bill Cavanaugh and Debbie Terry were always ready to answer all of my questions. I know I am leaving out some names, but everyone was very helpful all the time, anytime!!!
5.0
Encompass
B
BARBARA A B
WESTERVILLE, OH
Posted on December 28th, 2023 06:59 PM
Everyone was great!
5.0
Encompass
G
Gail A L
Canal Winchester, OH
Posted on December 20th, 2023 04:45 PM
Every question we had was answered quickly. Communications were excellent. HECM is a complicated concept to understand, but your team did an excellent job clarifying it for us.
5.0
Encompass
P
PAMELA L A
DELAWARE, OH
Posted on December 7th, 2023 03:06 AM
Professionalism and knowledge of the staff. Genuine interest and concern for our transaction.
5.0
Encompass
J
JAMES W A
DELAWARE, OH
Posted on December 6th, 2023 12:32 PM
Lisa, Pam, and Ann Marie all were very helpful. They returned calls promptly and answered the many questions I had. They led me through the process and calmed my frustrations with the paperwork.
4.5
Encompass
S
SHARON A Z
DELAWARE, OH
Posted on December 3rd, 2023 01:50 PM
Less hard copies of all the paper. The lawyers that create all this are the only ones that can understand it. Who has the time to read through all of that when your sitting there and there is 80 pages to initial or sign?? There has to be an...
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5.0
Encompass
K
KIM S B
DELAWARE, OH
Posted on November 30th, 2023 04:45 AM
Education about the HECM loan was handled well, starting with the seminar. Following that, Lisa was great to work with, and answered all our questions. She made signing the stacks of paperwork as painless as possible.
4.25
Encompass
F
FLORENCE C S
HILLIARD, OH
Posted on November 18th, 2023 01:28 PM
Clarification of documents submitted
5.0
Encompass
W
WILLIAM F S
WESTFIELD, IN
Posted on November 18th, 2023 01:28 PM
Everyone involved on Ann’s team. From Ann stepping up on a Saturday to get us started to Lisa providing the initial information and follow up at the end and Pamela helping us all the way through the process. Everyone provided excellent communication...
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4.25
Encompass
T
Theresa A T
MIDDLETOWN, OH
Posted on November 13th, 2023 05:00 PM
Personal assistance. Prompt answers. Easy and fun to work with. Thanks to Lisa and Pam.

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