Alexander Hernandez
Sr. Loan Officer
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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Communication. This was all new to me, so my review should be taken less seriously than someone who knows how it's supposed to go. After the first loan officer had disappeared on me, I was very skittish as to his and NAF's trustworthines, so...
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Reply from Alexander Hernandez
July 27th, 2026 02:40 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Accessibility, quick response, a lot of patience
Reply from Alexander Hernandez
July 8th, 2026 07:47 PM
Robert, I appreciate your feedback. I'm glad to hear that you found my accessibility and response times helpful. Your mention of patience is truly valued, and I'm here if you need further assistance.
Efficient, professional and effective ways
Reply from Alexander Hernandez
July 6th, 2026 02:09 PM
John, thank you for highlighting the efficiency and professionalism you experienced. I'm pleased to know that my approach was effective for you. If there's anything else I can assist with, please let me know.
Alex was easy to talk to and explained things well!
Reply from Alexander Hernandez
May 15th, 2026 03:13 PM
Carl, I appreciate your kind words. I'm glad to hear that you found our conversations helpful and clear. If you have any more questions in the future, feel free to reach out.
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing