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5.0
Encompass
S
Sandra T K
Gibsonville, NC
Posted on February 24th, 2024 12:23 PM
William Brooks is extremely knowledgeable and professional and put me at ease. Could not have asked for better assistance in helping me get the home loan so quickly that I very much needed. He was very caring and took time to explain the process...
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5.0
Encompass
C
Carolyn S
Troy, KS
Posted on February 14th, 2024 05:50 PM
I found the solution to both being anxious and also being a bit in awe of the process of getting a mortgage for a home that I was about to pay off. But, I found that the best way to do something is to find a great partner! I did just that when...
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Reply from William Brooks
February 24th, 2024 05:53 PM
I am sincerely grateful for your kind words, Carolyn. Your feedback is a testament to the values and dedication we uphold at Mutual of Omaha Mortgage. It was truly my pleasure to guide you through every step of the mortgage process, and I'm...
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5.0
Encompass
C
Christine N F
Acworth, GA
Posted on February 1st, 2024 02:43 PM
William was the ultimate professional! I never had to wait more than 5 minutes for a response from him, when I had a question. He walked me through the loan process piece by piece. I look forward to working with him again!!!
Reply from William Brooks
February 11th, 2024 03:11 PM
I deeply appreciate your kind words, Christine. Knowing that you were satisfied with the service provided is truly rewarding. I always strive to provide timely, thorough information to support every client through the loan process. It was a...
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5.0
Encompass
A
Alicia M D
Fort Walton Beach, FL
Posted on December 29th, 2023 11:38 AM
William helped with every detail and step with our refinance. I felt that we had a trustworthy friend helping as we looked at the right option for us.
Reply from William Brooks
January 8th, 2024 11:40 AM
I am incredibly grateful for your kind words, Alicia. It was my pleasure to assist you with your refinance. Your trust is of utmost importance to us at Mutual of Omaha Mortgage and I'm thrilled to hear you felt supported throughout the process....
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5.0
Encompass
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Kimberly L P
Fredericksburg, VA
Posted on December 14th, 2023 01:44 PM
William brooks made all the difference. He was very kind patient and professional.
Reply from William Brooks
December 24th, 2023 01:45 PM
I deeply appreciate your kind words and high rating, Kimberly. I strive to provide the best service possible for all of my customers and I'm glad to hear that I made a difference for you during your experience with Mutual of Omaha Mortgage....
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5.0
Encompass
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John P D
Shepherdsville, KY
Posted on November 20th, 2023 05:59 PM
Such a smooth process, very helpful and informative. Thank you!
Reply from William Brooks
November 30th, 2023 06:04 PM
I'm truly grateful for your kind words, John. Your feedback highly motivates me to continue delivering top-notch service. It was a pleasure guiding you through the process and I'm thrilled you found it smooth and informative. Remember, I'm...
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4.33
Encompass
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Christopher M
Spotsylvania, VA
Posted on November 8th, 2023 11:48 AM
My experience felt genuine.
Reply from William Brooks
November 18th, 2023 02:50 PM
I'm very pleased to hear that you had a positive experience, Christopher. At Mutual of Omaha Mortgage, we strive to provide a genuine and personalized experience for each and every client. I'm glad that this was reflected in your interaction...
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4.0
Encompass
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Timothy J B
Effingham, NH
Posted on November 3rd, 2023 10:43 AM
Good open lines of communication, fast service
Reply from William Brooks
November 13th, 2023 10:47 AM
I appreciate your positive feedback, Timothy. Your satisfaction is our priority, and I'm glad to hear that our communication and quick service met your expectations. We at Mutual of Omaha Mortgage always strive to maintain high standards of...
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5.0
Encompass
C
Clairena L
Bowie, MD
Posted on October 31st, 2023 02:25 PM
William was great at communicating with us. He always got back to us asap and made sure to keep us informed. Walked us through every step. He made a very hard process tolerable.
Reply from William Brooks
November 10th, 2023 02:32 PM
I'm sincerely appreciative of your kind words and 5-star review, Clairena. It was my pleasure assisting you in navigating this process. I always strive to provide clear communication and a seamless experience, so it's great to hear that reflected...
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4.66
Encompass
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Stacie L C
Anderson, SC
Posted on October 16th, 2023 03:31 AM
Commnicatiom
Reply from William Brooks
October 26th, 2023 03:35 AM
I'm very pleased to hear that you had a positive experience, Stacie. Here at Mutual of Omaha Mortgage, we make communication a top priority. It's great to know that our efforts resonated with you. I appreciate your high rating and your feedback....
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