Tom Mueller
Senior Mortgage Banker | NMLS# 295467
Because no two borrowers come with the same background, each process is tailored to your personal goals, aspirations and milestones. Home buyers come through our door starting somewhere different all the time, but the journey will always en... Show More
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8:30 AM to 5 PM(Open now)
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8:30 AM to 5 PM
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Reviews from Web
Tom has been absolutely fantastic to work with and has been extremely considerate with assisting me in my first time buying a home. His explanations of the process are transparent and greatly accommodating to my lack of prior knowledge.
Great people, easy to work with. We appreaciate their professional team.
Reply from Tom Mueller
February 13th, 2025 01:49 AM
Jeffrey, I’m thrilled to hear that you had such a positive experience with us at Flat Branch Home Loans. It's fantastic to know our team made the process easy and professional for you. Your kind words mean a lot, and we're grateful for the...
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Tom was extremely helpful in helping us with our complicated loan situation! Super communicative and timely in responses and helped find multiple solutions to any issues that came up during the process!
Reply from Tom Mueller
February 9th, 2025 04:40 PM
Wow, Lauren, this review truly made my day. It's incredibly rewarding to hear that my efforts to navigate your complicated loan situation were helpful. I always strive to be communicative and responsive, so I'm thrilled that aspect of my service...
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Smooth. However, closing documents were incorrect twice causing a delay at closing for reprint of documents and required us to come back and sign documents again after the second reprint.
Reply from Tom Mueller
January 31st, 2025 02:50 PM
Appreciate the five-star rating, Thomas. I'm glad the overall process was smooth, but I sincerely apologize for the errors in the closing documents. That's absolutely not the standard we strive for at Flat Branch, and I'm truly sorry for the...
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Tom and his team helped walk me through the entire loan process from start to finish! He was always there to answer questions and made me feel confident about my loan!
Reply from Tom Mueller
January 30th, 2025 04:42 PM
Morgan, thanks so much for the kind words! It was a real pleasure working with you through the loan process. Helping folks like you achieve their homeownership goals is why I love what I do, and I’m thrilled to hear you felt confident and supported...
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Tom and the team at Flat Branch ensured the entire process was smooth and worry-free. Their precise communication and simple document submission process made it all exceptionally straightforward! Highly recommend to anyone considering starting...
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Reply from Tom Mueller
January 30th, 2025 04:29 PM
Jack, thanks so much for the kind words! I'm really glad to hear that you found the process with us smooth and easy. We work hard to make sure everything is as straightforward as possible, so it's great to know our efforts paid off. We appreciate...
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I will certainly keep you in mind for future referrals
Steve
Reply from Tom Mueller
February 19th, 2025 02:14 PM
Hi Steve,Thank you so much for your kind words and for considering us for future referrals. It means a lot to know that you had a positive experience with Flat Branch Home Loans. If you ever have any questions or need assistance down the road,...
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I know I can always count on Tom and his team to take great care of my buyers. He is very educational, breaks things down in a very understandable manner, and always exceeds our expectations and hits deadlines early.
Reply from Tom Mueller
February 17th, 2025 09:30 PM
Liz, I'm thrilled to hear such positive feedback! It's always a pleasure working with you and your buyers, and I'm glad to know that our efforts to provide clear, educational support are making a difference. We strive to exceed expectations...
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Your team is very intentional. thank you!
Reply from Tom Mueller
January 28th, 2025 04:06 PM
I'm thrilled to hear that you had such a positive experience with us, Noah! Your feedback is greatly appreciated. Being intentional in our customer interactions is a priority for us at Flat Branch Home Loans. Thank you for the top rating! If...
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I thought you were very responsive and were very easy to work with.
Reply from Tom Mueller
February 15th, 2025 06:11 PM
Melissa, thank you so much for your kind words. I'm thrilled to hear that you found my responsiveness and approachability helpful. It was a pleasure working with you, and I'm glad I could make the process a positive experience. If you ever...
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About
Because no two borrowers come with the same background, each process is tailored to your personal goals, aspirations and milestones. Home buyers come through our door starting somewhere different all the time, but the journey will always end at the home you’ve been working hard for. All of our products are designed with you alongside, so your loan will be shaped perfectly for your wants and needs.
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Licenses
- NMLS# 295467
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NMLS# 224149