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Texas Consumer Complaint Disclosure Statement Contact Information Corporate Address: Hometrust Mortgage Company 5353 W. Alabama, Suite 500 Houston, Texas 77056 Corporate Phone: (713) 369-4000 Corporate Email: info@hometrust.com NMLS: 149932 (www.nmlsconsumeraccess.org) Equal Housing Opportunity We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers in obtaining housing because of race, color, religion, sex/gender, disability, familial status, national origin, or any other protected classes under state or local law. Licenses Hometrust Mortgage Company conducts business only in the following states: Alabama Consumer Credit License #21469 (Other Trade Names: Home Mortgage of America, Inc ) Colorado Mortgage Company Registration (Other Trade Names:None) Florida Mortgage Lender Servicer License #MLD791 (Other Trade Names: Home Mortgage of America, Inc ) Georgia Mortgage Lender License #24278 (Other Trade Names: HT Mortgage Company) New Mexico Mortgage Loan Company License #03476 (Other Trade Names: None) Tennessee Mortgage License #113075 (Other Trade Names: Home Mortgage of America, Inc ) Texas - SML Mortgage Banker Registration (Other Trade Names: None) Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. All rights reserved. No section of this Website may be framed (iFrame) within another website without the approval of Hometrust Mortgage Company. Texas Consumer Complaint Disclosure Statement HOMETRUST MORTGAGE COMPANY IS LICENSED UNDER THE LAWS OF THE STATE OF TEXAS AND BY STATE LAW IS SUBJECT TO REGULATORY OVERSIGHT BY THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING. ANY CONSUMER WISHING TO FILE A COMPLAINT AGAINST HOMETRUST MORTGAGE COMPANY SHOULD COMPLETE, SIGN, AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEB SITE LOCATED AT WWW.SML.TEXAS.GOV OR OBTAINED FROM THE DEPARTMENT UPON REQUEST BY MAIL AT THE ADDRESS ABOVE, BY TELEPHONE AT ITS TOLL-FREE CONSUMER HOTLINE AT 1-877-276-5550, BY FAX AT (512) 475-1360, OR BY E-MAIL AT SMLINFO@SML.TEXAS.GOV. THE DEPARTMENT MAINTAINS THE MORTGAGE BROKER RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN TYPES OF JUDGMENTS AGAINST A MORTGAGE BROKER OR LOAN OFFICER. NOT ALL CLAIMS ARE COMPENSABLE AND A COURT MUST ORDER THE PAYMENT OF A CLAIM FROM THE RECOVERY FUND BEFORE THE DEPARTMENT MAY PAY A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT SUBCHAPTER F OF THE MORTGAGE BROKER LICENSE ACT ON THE DEPARTMENT’S WEB SITE REFERENCED ABOVE.
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5.0
Encompass
J
Jacob B
Amarillo, TX
Posted on January 24th, 2024 02:19 PM
Tim is amazing as always. Communication is great and knowledge of the process is phenomenal. He answered all questions quickly and did an excellent job of getting us closed quickly.
Reply from Timothy Futrell
January 29th, 2024 10:21 PM
I am truly humbled by your glowing review, Jacob. It's always rewarding for me to hear that my communication and knowledge have helped make the mortgage process smooth for my clients. Your satisfaction is my top priority, and I'm pleased to...
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5.0
Encompass
J
Jennifer C
Amarillo, TX
Posted on February 20th, 2024 03:06 PM
Such an easy quick process. Tim kept me informed through the whole process.
Reply from Timothy Futrell
February 26th, 2024 04:34 PM
I'm delighted to hear that you found the process quick and easy, Jennifer. It was my pleasure to keep you informed throughout the process. Your satisfaction is always my top priority. Thank you for the 5-star review and for choosing Hometrust...
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5.0
Encompass
C
Claudia M G
Amarillo, TX
Posted on January 29th, 2024 10:33 PM
Their knowledge and professionalism. Thank you
Reply from Timothy Futrell
February 26th, 2024 04:35 PM
I'm sincerely grateful for your kind words and high rating, Claudia. Your feedback affirms the value we place on professionalism and expertise here at Hometrust Mortgage Company. It was a pleasure to assist you and we're here should you need...
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4.5
Encompass
B
Brian R
Dumas, TX
Posted on January 14th, 2024 04:09 PM
Great people
Reply from Timothy Futrell
January 29th, 2024 10:22 PM
Thanks so much for the great review Brian! It was a pleasure working with you on your home purchase.
5.0
Encompass
J
Jose F
Amarillo, TX
Posted on January 6th, 2024 05:45 PM
Your team made us feel that the service was personal and not much just a business. Thank you for your help throughout the whole process
Reply from Timothy Futrell
January 29th, 2024 10:22 PM
I'm truly grateful for your kind words, Jose. It's always a top priority for us at Hometrust Mortgage Company to ensure our clients feel well taken care of and that the service is personalized to their needs. Your feedback and rating of 5 stars...
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5.0
Encompass
I
Imelda L
Seminole, TX
Posted on January 3rd, 2024 02:51 PM
The entire process was smooth, helped us bring up our credit, and receive funds for our down payment. Communication was perfect! If we had a concern or question we got an answer right away and always with great attitude. Definitely will recommend...
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Reply from Timothy Futrell
January 29th, 2024 10:23 PM
I'm thrilled to hear that you had such a positive experience with us, Imelda. It was a pleasure to support you throughout the process, assist in improving your credit, and secure funds for your down payment. Here at Hometrust Mortgage Company,...
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5.0
Encompass
C
Celine J
Amarillo, TX
Posted on December 16th, 2023 04:12 PM
Tim is very easy to work with and his communication skills are impeccable. He kept us up to date with any and all steps and changes that arose. Fast and timely with the entire loan process.
Reply from Timothy Futrell
January 29th, 2024 10:23 PM
I'm incredibly grateful for your kind words, Celine! It was a pleasure supporting you through your loan process with Hometrust Mortgage Company. I strive to keep my communication clear and timely, and I'm glad to hear that you appreciated this....
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5.0
Encompass
Y
Yoshira R
Amarillo, TX
Posted on December 9th, 2023 04:26 PM
The firm is a truly professional team. They tend to wvery question and act quickly. My husband and I had a smooth experience in our first home buying experience. Would definitely recommend their service.
Reply from Timothy Futrell
January 29th, 2024 10:24 PM
I'm so glad to hear that you and your husband had a smooth experience with your first home purchase, Yoshira. Your positive feedback means a lot to us. We strive to provide the quickest and most attentive service to all our clients at Hometrust...
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5.0
Encompass
G
Guadalupe R
Amarillo, TX
Posted on December 9th, 2023 04:23 PM
Their professional and punctual way of working made the home buying smooth and fast.
Reply from Timothy Futrell
January 29th, 2024 10:25 PM
I am so glad to hear that you found our process to be smooth and quick, Guadalupe. It was truly a pleasure assisting you with your home buying journey. It's very important to us at Hometrust Mortgage Company that we provide a professional and...
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4.83
Encompass
G
Gerardo R
Stratford, TX
Posted on December 1st, 2023 02:03 PM
Worked with us at whatever time or day we needed anything! Thank you!
Reply from Timothy Futrell
January 29th, 2024 10:27 PM
I'm glad to hear that you had a positive experience, Gerardo. At Hometrust Mortgage Company, we strive to make ourselves available to our clients at all times. Your satisfaction is our top priority. We appreciate your high rating and hope to...
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