Scott Austin
Sr Mortgage Lender
Hello, My name is Scott Austin and I am a Sr. Mortgage Lender out of our Overland Park mortgage headquarters. I have been in the mortgage industry for over 10 years with 9 years on the lending side and another year servicing loans. I absolu... Show More
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Scott was extremely responsive, available and collaborated well across all the stakeholders concerned with my mortgage loan process at First Federal Bank.
Reply from Scott Austin
September 12th, 2026 12:22 AM
I appreciate your detailed feedback, Malachy. I'm glad to hear that my responsiveness and collaboration with everyone involved were helpful to you during your mortgage loan process at First Federal Bank. If there's anything else I can do or...
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smooth transaction
Reply from Scott Austin
September 12th, 2026 12:22 AM
I'm grateful for your feedback, Barrett. I'm pleased to hear that the transaction went smoothly. If you have any further questions or need assistance in the future, I'm here to help.
Scott made it very easy to compare competing mortgage offers and the closing process went very smooth.
Reply from Scott Austin
September 12th, 2026 12:22 AM
It's great to know that you found the process of comparing mortgage offers straightforward, David. Ensuring a smooth closing is important to me, so I'm glad everything went well. If there's anything else you need assistance with in the future,...
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Advised me on the best time to lock in my rate.
Reply from Scott Austin
September 12th, 2026 12:22 AM
I'm glad to have been able to guide you on locking in your rate, Gregory. Timing can play a crucial role in securing the best terms, and I'm pleased that I could assist you with this decision. If you have any more questions or need further...
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Scott's communication was very poor. While my husband handled most of the interaction, I was copied on all of the emails. Scott often miscommunicated information, didn't fully answer questions, or flat out ignored corrections in paperwork....
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Reply from Michael Zerr
January 2nd, 2026 05:41 PM
We regret to hear about your less than satisfactory experience, Katrina. Clear and effective communication is crucial, and we're sorry that this aspect did not meet your expectations. We appreciate your feedback and would like to address your...
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Scott was easy to reach and helped out a lot throughout the entire VA loan
Reply from Scott Austin
September 12th, 2026 12:22 AM
I appreciate your positive feedback, Thomas. It's great to know that being accessible and supportive during your VA loan process made a difference. If you ever have more questions or need assistance in the future, please feel free to reach...
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There were some items Scott seemed unsure about when I was asking questions. I also conferred with some other people who have gone through the same process I am going through and stated on some items, 'this isn't how it's supposed to go'. Also...
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Reply from Michael Zerr
January 2nd, 2026 05:41 PM
Thank you for sharing your experience, Joshua. We understand the importance of clarity and smooth coordination during the loan process. We're sorry to hear about the confusion regarding responsibilities and document scheduling. Your feedback...
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Scott was responsive and always answered our questions in a timely manner. We had a few changes in our loan that he helped us navigate with ease as well.
Reply from Scott Austin
September 12th, 2026 12:22 AM
I'm pleased to hear that you found the communication effective and the process smooth, Daniel. Helping clients adapt to changes and answering questions promptly are priorities for me. Should you have any more questions or need further assistance...
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Scott as helpful, professional, and competent throughout the entire process.
Reply from Scott Austin
September 12th, 2026 12:22 AM
It's great to know that you felt supported and found the process smooth, Samuel. Your experience with how things were handled is important to me, and I'm glad I could assist you effectively. If any other questions come up or you need further...
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Scott is very easy to work with. He is laid back, accomodative, knowledgable, and responsive.
Reply from Scott Austin
September 12th, 2026 12:22 AM
Thank you for your feedback, Kevin. I'm glad to hear that you found the process easy and felt supported throughout. If there's anything more you need or have any other questions, please don't hesitate to reach out.
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About
Hello, My name is Scott Austin and I am a Sr. Mortgage Lender out of our Overland Park mortgage headquarters. I have been in the mortgage industry for over 10 years with 9 years on the lending side and another year servicing loans. I absolutely love the outstanding rates that we can offer our clients. Our low rates allow you to take advantage of both refinances and qualify for more money on purchases due to the lower rates, meaning lower monthly payments. Outside of work I enjoy playing golf, watching sports, and spending time with my family. My wife is a 2nd grade teacher and we have a 5 year old daughter and a 2 year old son who really keep us busy. So busy in fact, that i have not won Fantasy football in 6 years!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
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Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS # 920471