R
Richard Cercone
Loan Officer
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
24 hours(Open now)
Wed
24 hours
Thu
24 hours
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Rich was patient with me. Being a 1st time home buyer. He went above and beyond to help complete the loan process. Rich is excellent at his job and is a wonderful person to work with. I cannot say enough great things about my 1st buying experience!...
read more
Reply from Richard Cercone
October 8th, 2026 02:56 PM
Kanisha, I'm grateful to hear that your first home-buying experience was so positive. It's rewarding to know that I could assist you effectively throughout the loan process. At Highlands Residential Mortgage, Ltd., supporting first-time home...
read more
Rich was very helpful in explaining and clarifying the process and answering all questions along the way. I had not done this for twenty-nine years and a lot of things had changed, so I had plenty of questions and he was great about answering...
read more
Reply from Richard Cercone
October 4th, 2026 01:08 PM
Scott, I'm happy to know that I could assist in making the process clear and smooth for you after so many years. At Highlands Residential Mortgage, Ltd., it's important to me to ensure all your questions are answered and that you feel supported...
read more
Rich was very patient and understanding of our need!
Reply from Richard Cercone
October 4th, 2026 10:48 AM
Lisa, I'm pleased to know that my patience and understanding met your needs. At Highlands Residential Mortgage, Ltd., it's important to me to ensure a supportive experience for you.
Rich went above and beyond, answering all of our questions and ensured we felt supported through the process. We would recommend him without hesitation to anyone.
Reply from Richard Cercone
August 28th, 2026 10:16 AM
Jacob, I appreciate your kind words and am glad to hear that you felt supported throughout the process. It's wonderful to know that my efforts in answering your questions made a positive impact. Thank you for your recommendation.
Rich was proactive and made things feel smooth and seemless throughout the transaction. He communicated well and I didn't have to worry about anything. Highly recommend!
Reply from Richard Cercone
August 12th, 2026 01:25 PM
Laura, I'm glad to hear that my proactive approach and communication helped make the transaction smooth for you. Thank you for your kind words and recommendation!
Richard is the best! He is always prompt and thorough and my 1st time home buyer was so comfortable and confident with his guidance. I highly recommend!! Nikki Smith/Howard Hanna
Reply from Richard Cercone
July 21st, 2026 04:06 PM
Nikki, I'm happy to hear that my guidance made your first-time homebuyer feel comfortable and confident. I appreciate your recommendation and your kind words. Thank you for sharing your experience!
Rich has always been a fantastic ally for us as we navigate new home purchases, and he delivered once again. He takes the stress out of home financing!
Reply from Richard Cercone
July 10th, 2026 03:38 PM
Scott, I'm grateful to hear that I could be a reliable ally for you in your home purchases. It's nice to know that my efforts helped ease the stress of home financing. Thank you for your kind words!
Working with Rich was an absolute pleasure. He guided us through the entire mortgage process from start to finish, ensuring we understood every document we signed. His strategic recommendations on the best approach for our loan made a potentially...
read more
Reply from Richard Cercone
July 8th, 2026 12:44 PM
James, I'm pleased to hear that I could make the mortgage process smooth and understandable for you. It's great to know that my guidance and recommendations were helpful. Thank you for sharing your experience with me!
Rich is great. He understands what is important to me amd always gets me the best rate.
Reply from Richard Cercone
July 6th, 2026 10:15 AM
Katherine, I'm glad to know that I was able to provide you with the best rate and understand what matters to you. I appreciate your kind words and thank you for sharing your experience with me.
Rich consisitently kept everyone in the transaction up to date and his communication throughout the process was phenomenal and we closed in under 30 days! Excellent all around!
Reply from Richard Cercone
July 5th, 2026 11:36 AM
Timothy, I'm happy to hear that my communication and timely updates were helpful throughout the process. It's great to know that we were able to close in under 30 days. Thank you for sharing your experience with me!
1–10 of 16
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 79391
Disclaimer
