Ric Johnson - Northpointe Bank

Ease of use. Was kept informed throughout the process.

Expectations were made known upfront, and everything was timely. There was a little confusion about the closing date at one point, but everything worked at in the end.

Because I was able to buy my house.

Ric was amazing from start to finish. He made sure I was involved in the whole process from start to finish. Any change that happen he made sure I was the first to be notified.

Ric was open with us from the very beginning. He really made the process as smooth as he could have. He broke down the process very well and when we had questions, he was always available to answer them. Even in the middling of closing, and...

The experience was ok , although we have to bring in more documents.

They were proactive and very efficient.

Ric is a trusted professional. He and his team move quickly and provide excellent support and advice throughout the process start to finish. Highly recommend.

Better communication with all parties, better organization, honesty with information, not downplaying mistakes and complications, staying professional and not using jargon or metaphors to describe things, not responding as if being bothered...

Our loan officer Ric was very professional and patient with us throughout the loan proces. He made sure we were comfortable with the process from beginning to closing. This was a great experience. Thanks Ric