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4.5
Encompass
J
Johnny Y
SACHSE, TX
Posted on February 22nd, 2024 12:20 PM
Ms. Jutla is great helper.
1.0
write_review_unverified
Z
Zuri C
Posted on February 19th, 2024 07:50 PM
Worst customer service, Renu at first was very good at explaining things and gave me the hopes I was looking for and then all of a sudden she was lacking of communication as well as her team. I even had to call her manager and never heard from...
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5.0
Encompass
J
Javid I M
CLIFTON, NJ
Posted on February 17th, 2024 12:21 PM
Timing and information also Renu is available to explain and very helpful to make process very easy
Reply from Renu Jutla
February 27th, 2024 12:26 PM
Thank you so much for your kind words, Javid. I'm glad to hear that you found the process easy and that I could be of help. It was a pleasure to assist you. At Mutual of Omaha Mortgage, we strive to provide timely and comprehensive information...
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5.0
Encompass
D
Danielle W
Houston, TX
Posted on February 2nd, 2024 12:28 PM
Renu made my experience great! She extremely helpful and informative.
Reply from Renu Jutla
February 12th, 2024 12:37 PM
I'm absolutely thrilled to hear that your experience with me was a positive one, Danielle. It was my pleasure to assist you and provide you with the necessary information. Your feedback is greatly appreciated and it reassures me that I'm doing...
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5.0
Encompass
J
John W
Santa Paula, CA
Posted on January 24th, 2024 01:05 PM
Renu was amazing! Answered every question and took care of everything FAST!!
Reply from Renu Jutla
February 3rd, 2024 01:09 PM
I'm delighted to hear about your positive experience, John! It's always my goal to provide efficient and helpful service. Don't hesitate to reach out if you have any other questions in the future. Thank you for choosing Mutual of Omaha Mortgage...
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5.0
Encompass
D
Donella L R
Billings, MT
Posted on January 22nd, 2024 01:35 PM
great communication,
Reply from Renu Jutla
February 1st, 2024 01:38 PM
I'm so glad to hear that you had a positive experience, Donella! Communication is a cornerstone of our service at Mutual of Omaha Mortgage, and I'm happy to know that it was helpful for you. Thanks for the 5-star rating – it's greatly appreciated....
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5.0
Encompass
S
Steven F
Garland, TX
Posted on November 17th, 2023 02:48 PM
I wish I did not have to do this at all. No fault of Renu Jutla she was great.
Reply from Renu Jutla
November 27th, 2023 02:52 PM
I'm incredibly grateful for your kind words, Steven. It was a pleasure to assist you and despite any challenges, I'm glad to hear that you were satisfied with the service. At Mutual of Omaha Mortgage, our goal is to provide an efficient and...
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5.0
Encompass
J
Jung H C
Carrollton, TX
Posted on November 13th, 2023 01:20 PM
Excellent Communication with a client
Reply from Renu Jutla
November 23rd, 2023 01:24 PM
I'm thrilled to hear that you had a positive experience, Jung. Communication is a cornerstone of my practice at Mutual of Omaha Mortgage, and I'm glad to know that it made a significant difference in your case. I want to thank you for taking...
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4.16
Encompass
R
Robert S
ELVERTA, CA
Posted on November 3rd, 2023 03:01 PM
too many problems
Reply from Renu Jutla
November 13th, 2023 03:05 PM
I'm sorry to hear that your experience with Mutual of Omaha Mortgage did not fully meet your expectations, Robert. We strive for the highest quality service and it appears we fell short in this instance. I appreciate your feedback and will...
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3.83
Encompass
T
Todd R
Boulder, CO
Posted on November 3rd, 2023 01:52 PM
Renu worked very hard and that is why the deal closed. The term sheet was constantly changing as I had to read everything more than once as things kept dragging out. In the end Renu came through for me. It was not cheap but it was necessary....
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Reply from Renu Jutla
November 13th, 2023 01:56 PM
I truly appreciate your honest feedback, Todd. It means a lot to me that you recognize the effort I put into every transaction. There are indeed times when terms may need to be revised due to a variety of factors, and I apologize if this caused...
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