Novus Home Mortgage, Brookfield, WI

Each step of the way we were supported and had all our questions answered.

Patrick bends over backward and moves Mountains to get the mission accomplished with great results.

The staff are knowledgeable, personable, friendly and professional. The communication was very impressive. You don’t see that level of customer service any longer these days…it was a breath of fresh air.

Very quick to respond to questions

Everything was handled virtually up to the closing. This made it easy and fast to get refinanced.

Eric was fast in his responses and was patient with us as we worked to gather the correct documents along the way. I had many questions and he was helpful and again patient with us throughout the process.

I appreciated the availability and quick responses to any questions we had. Customer service was excellent as well. It was a pleasure to work with Julie!

The process was clear and we knew what was happening at all steps

James did a great job communicating and answering any questions we had. He had his team pressed to close the deal and completed their portion of work as quickly as possible.

Yes, the experience is great