Mutual of Omaha Mortgage, San Diego, CA

Brett Breckenridge was always available and answered my questions with patience and kindness.

I had a unique. She made the reverse mortgage work for me, and possibly getting money back.

Not having to send The signed documents to one person I just sent to last week

I started my process with Cathy and would have given her a 100% FANTASTIC service rating. Lori did very well once she was assigned to me. But this process that was 90% complete when Cathy left took an additional 5 months to complete.... which...

Rodney Kalb is extraordinary. He has an innate ability to gain your trust by explaining the process, answering questions, giving good advice, returning phone calls and emails very quickly. He's pleasant--you want to invite him over for dinner....

John was not pushy like the other reverse mortgage sales people that I talked to. One of them was so obnoxious that I started screaming at him to leave me alone. Jon's demeanor is very pleasant

The process took over five months from start to finish. That seems way too long for me. Being required to get a second appraisal by HUD added about six weeks to the process. Also, due to our having three houses, there was that much more information...

He took over our loan after our previous loan officer was no longer available, his service and communications allowed us to successfully close our loan.

Barb was great at guiding me through the whole long cumbersome process. She kept me calm.

Jane was good at returning one's call, but a lot of time, things were not explained very well, or she would say "don't worry about it - it'll be okay ' when I was worried about something & just saying don't worry, doesn't give me the answer...