Mutual of Omaha Mortgage, San Diego, CA

The fact that I was approved

Brett was very responsive and had a genuine interest in helping me complete my Reverse Mortgage application. In addition, Brett was outstanding in helping me with the approval process that included working with Experian to fix some inaccuracies...

Rodney worked with me and was always there to answer any questions I had. Felt like he was my friend.

Long process but I don’t believe that was Jane’s fault, Jane was very helpful throughout the entire process

the effort that Angelica Collett put forth to solve any problems that came up , and always explained every thing.

I wasn't sure that this I wanted to go....I waffled.....dragged my feet...and if I had been her....I wouldn't have been so nice. Then I had major computer problems and had difficulty getting some of the paperwork in and she went the extra mile...

The contacts we had through the entire process were all helpful and friendly. They seemed to care about the situation.

Trinity was so great! She made this happened with her team 100% but Trinity never gave up, and she stayed on it non stop, she is a true warrior.

Better communication bridge with underwriting and processing to solve processing and closing issues. The underwriter was too unwilling to cooperate with closing conditions. He/She did not care or take consideration of the applicant's issues...

Trinity did a good job acting in her role between the customer and the lender