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Highlands Residential Mortgage, Ltd. - Allen,..., Springfield, MO
A Higher Standard of Lending
Springfield, MO
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Reviews from Web
Ive used the Carriker family three times now. My experience keeps gettig better each time I go to them.
Alex answers every text/email/ phone call in a timely manner and always has the answer i need.
Reply from Alex Carriker
March 4th, 2026 08:17 PM
I'm thrilled to hear that your experiences with the Carriker family continue to improve. It's my goal to provide timely and accurate assistance, and I'm glad to know I've met your expectations. Thank you for your continued trust in New American...
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Alex and the crew were very informative, helped us take the path that was best for what we were wanting to do, made us feel like we were family and we also like that they are local!
Reply from Alex Carriker
March 4th, 2026 08:17 PM
I'm thrilled to hear that you felt well-informed and supported throughout the process. It was a pleasure to assist you and ensure that you found the best path for your needs. We're glad to have you as part of our local community at New American...
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Diana was such a pleasure to work with! She knows her business, keeps you up-to-date every step of the way, and made the process seem effortless. We highly recommend her!
Reply from Diana Tsunovska
April 23rd, 2025 07:22 PM
I'm thrilled to hear that your experience was so positive and that you found the process effortless. It was a pleasure assisting you, and I truly appreciate your recommendation. Thank you for your kind words.
Diana is amazing! She was very proactive in making sure we aware of the process. Diana explained everything and answered our questions...she made it all seem effortless. Many thanks to her for the excellent customer service and personal attention!...
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Reply from Diana Tsunovska
March 5th, 2026 02:37 PM
I'm thrilled to hear that you found the process seamless and that I could provide the support and clarity you needed. It was a pleasure assisting you, and I truly appreciate your kind words. If you have any more questions or need further assistance,...
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In 20 years in real estate Diana was the most responsive lender I have worked with. Her knowledge and professionalism is 5 star!
Reply from Diana Tsunovska
April 23rd, 2025 07:25 PM
Thank you, Doug, for your kind words and recognition. It was a pleasure working with you.
She communicated very well from the very beginning and hit all time lines early throughout the process
Reply from Diana Tsunovska
March 5th, 2026 02:37 PM
I'm thrilled to hear that you were satisfied with the communication and timeliness throughout the process. It was a pleasure working with you, and I appreciate your positive feedback.
Alex is accessible all the time for questions and always provided options and evaluations based on where we as individual borrowers were so we always felt that we could make an appropriate and informed decision regarding our loan and financing...
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Reply from Alex Carriker
March 4th, 2026 08:17 PM
I'm thrilled to hear that you found our loan and financing process informative and accommodating. It was a pleasure assisting you, and I am glad to have provided the support and options needed for making informed decisions. Thank you for your...
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Like I mentioned previously, I have been working with Alex and his team for around 4 years. I came into the home buying process with very little knowledge. With circumstances beyong my control, at the time, I first contacted Alex with a very...
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Reply from Alex Carriker
March 4th, 2026 08:17 PM
Ashley, thank you so much for your kind words and for sharing your experience. It's truly been a pleasure working with you over the years. I'm glad I could be part of your journey and assist you in rebuilding your credit and achieving your...
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Alex is just fantastic! This is the second transaction that I have worked with Alex and it was smooth as butter. Communication, ease of information, everything!
Alex made it a pleasant experience from the moment I called and then met him in the office. Him and his whole office are friendl, professional, and quick with meeting your needs and relating information
Reply from Alex Carriker
March 4th, 2026 08:17 PM
I'm thrilled to hear that you had such a positive experience, Nancy! It was a pleasure working with you and I'm glad to know that you found our team friendly and professional. Meeting our clients' needs efficiently is always our priority, and...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Central Standard Time (CST)
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