Central Trust Bank, Jefferson City, MO

Mike took care of everything. It felt effortless on our side. And we got a great interest rate.

Clear communication and fast responses.

Matt is very personable and very upfront about what you need and how much you can and can’t afford. He’s really good about keeping you in the loop on your loan, and locked in a great interest rate for me.

Tom was professional, responsive, and did a great job of laying out all of our options and helping talk through the pros and cons of each. At no time did he make me feel talked down to because I didn’t understand something about the process....

Scott and his team are fantastic. Great communication throughout the process and they get things done timely and efficiently. Highly recommend.

Matt kept us informed throughout the entire process, and he was always quick to respond to our questions. He is a true professional.

Throughout the entire process, I never felt that Mike didn't know what he was doing. He always had an answer and was patient with my questions. His professionalism and demeanor are a great asset to Central Bank

Several communication attempts (by phone or email) were not acknowledged. Current customer closing cost credit offered through our unofficial communications disappeared from our official loan documents. First request for explanation was ignored....

The high level of communication. Jen, Lauren, and Matt were always available to help me with the many questions I had trying to complete the electronic docs. Each of them was eager to help and always pleasant and cordial. They made it feel...

First time home owner and learned a lot