ABILENE, TX
Abilene, TX
For more than 130 years, First Financial has served the financial needs of customers just like you. While other banks have come and gone, First Financial has continued to grow.
Today, we are recognized as one of the nation’s most financiall... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Great experience
Reply from Corie OConnor
March 2nd, 2026 04:44 PM
Hannah, it's great to know you had a positive experience. If there's anything more you need or any questions that arise, please feel free to contact me anytime.
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Janet makes it easy to work with her, and always keeps you informed in every step of the process! She is service minded and helps to secure the best result for each customer she serves. 10/10 would recommend!
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Sarah is a great loan officer. From the start she was very quick with her service and very transparent. I am normally hesitant to deal with lenders. She took that uncomfortable experience away from how she handles her communication. She does...
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Reply from Sarah Kappel
March 24th, 2026 06:11 PM
Rinalyn, I'm truly grateful for your thoughtful review. It's reassuring to hear that I could help alleviate the hesitations you had initially. I strive to provide clear and straightforward communication, and it's rewarding to know this approach...
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I have a very busy schedule and it was amazing that Sarah handled a lot of things and scheduled people to go to the house and get whatever they needed to get done. I made sure to provide whatever information or documents she needed and she...
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Reply from Sarah Kappel
February 19th, 2026 10:39 PM
I'm grateful for your kind words, Anthony. I'm glad that I could assist you efficiently and work within your schedule. It's great to hear that you were satisfied with both the rate and payment. If there's anything else I can do for you in the...
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FirstFinancial Bank loan application emloyees Sarah Kappel and Katherine Buckner worked hard to get me any VA benifits I was elgible for on my VA loan including getting me the best rate rate availbe on our closing date. I was from the metro...
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Reply from Sarah Kappel
February 18th, 2026 03:53 PM
Hi Kieth, I truly appreciate your kind words. It was a pleasure assisting you with your VA loan application. I'm glad Katherine and I could work together to help you secure the best possible rate. Navigating emails and online processes can...
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Great communication and a really efficient process from Sarah and her team. Sarah and her team made the experience as easy as possible.
Reply from Sarah Kappel
February 18th, 2026 03:54 PM
Ryan, I’m glad to hear that the communication and process met your expectations. It’s rewarding to know that you found the experience smooth and easy. Thank you for sharing your positive experience with us. If there’s ever anything more I can...
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Friendly, easy to talk to, very responsive to question, made the entire process easy to understand and complete!
Reply from Corie OConnor
February 17th, 2026 03:24 PM
I'm pleased to know that you found me friendly and approachable, Scott. Making the process easy and understandable is always my aim, and I'm glad I could assist effectively. If there's anything further you need help with or any additional questions,...
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Loved all the help and communication with the process
Reply from Sarah Kappel
February 18th, 2026 03:54 PM
I'm pleased to hear that you found the help and communication throughout the process beneficial, Marissa. It was my goal to make sure your experience was smooth and informative. If there's anything more I can assist you with, feel free to reach...
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Janet ODell was incredibly helpful during our home loan process. She made everything easy to understand and was always willing to spend extra time answering questions we had.
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Thank you for assisting us through this process.
Reply from Sarah Kappel
February 18th, 2026 03:54 PM
I'm grateful for your kind words, Karen. It was a pleasure to assist you, and I'm glad to have been part of the process. If you have any more questions or need further assistance, please feel free to reach out.
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About
For more than 130 years, First Financial has served the financial needs of customers just like you. While other banks have come and gone, First Financial has continued to grow.
Today, we are recognized as one of the nation’s most financially secure banking institutions. In fact, for the last 13 years, Bank Director magazine has listed First Financial among the top seven banks in the nation among banks in the $5B-$10B category.
Our “One Bank, multiple regions” concept combines the best of “Big Bank” customer benefits with the local decision-making and community involvement of a community bank. With multiple regional banks and 79 locations throughout Texas, we offer convenient banking options with a local, personal touch.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
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