Experience.com
Peggy Alley, Ruoff Mortgage's Cover Image
Peggy Alley, Ruoff Mortgage - VP Branch Manager | NMLS# 228133 | Ruoff Mortgage NMLS# 141868 in Mentor, OH

Peggy Alley, Ruoff Mortgage

ClaimedPro

VP Branch Manager | NMLS# 228133 | Ruoff Mortgage ...

Company Logo
Additional Licenses: NMLS# 228133 | OH - MLO.025367.000. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a...... Show More
Company Logo
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Overall Ratings
4.94
(82)
Filter by Date
Range
Filter by Rating
Reviews from Web
  • 4.87
    Encompass
    C
    Caleb S
    Lakewood, OH
    Posted on June 9th, 2026 05:08 PM
    Peggy was thorough in working with me to complete my loan application quickly and efficiently.
  • 5.0
    Encompass
    S
    Sarah H
    Newton Falls, OH
    Posted on May 10th, 2026 07:09 PM
    Overall, working with Peggy was a great experience for a first time home buyer. She was super informative and quick to communicate.
    Reply from Peggy Alley
    May 20th, 2026 07:10 PM
    I'm grateful to hear that you had a great experience as a first-time homebuyer, Sarah. Providing informative and prompt communication is always my goal. If you have any further questions or need assistance, I'm here to help.
  • 5.0
    Encompass
    M
    Morgan M T
    Ashtabula, OH
    Posted on April 21st, 2026 03:37 PM
    Peggy was the best and communicated every step of the way! Loan butler was easy to use , navigate, and understand. It was an easy process!
    Reply from Peggy Alley
    May 1st, 2026 03:38 PM
    I'm pleased to hear that you found the process easy, Morgan. Communication is key, and I'm glad you felt supported at every step. Thank you for your feedback on the Loan Butler as well. If there's anything else you need, feel free to reach...
    read more
  • 5.0
    google
    M
    Mark H
    Posted on March 18th, 2026 03:12 PM
    I like dealing with your best friend… They always keep you up to speed. You can even call or text her on a Sunday.
    Reply from Owner
    March 30th, 2026 05:47 PM
    I'm glad you find working with me comfortable, Mark, and that you appreciate the communication. Keeping you informed at every step is important, and I’m always here to assist, even on Sundays. Thank you for your trust in me at Ruoff Mortgage....
    read more
  • 4.87
    Encompass
    M
    Mark H
    Mentor, OH
    Posted on March 18th, 2026 03:11 PM
    Awesome communication… It felt like I was dealing with a close friend.
  • 5.0
    google
    M
    Melissa E
    Posted on January 5th, 2026 08:10 PM
    Peggy Alley, Ruoff Mortgage has received a review with 5 star rating from Melissa E
    Reply from Owner
    January 16th, 2026 02:06 PM
    I appreciate your positive rating, Melissa. If you have any questions or need further assistance, I'm here to help.
  • 5.0
    Encompass
    M
    Melissa E
    Willoughby, OH
    Posted on December 31st, 2025 03:04 PM
    Peggy was always available to answer my questions and was very patient and walked me through all of my questions. She also kept me updated all along the way, she was really great to work with and I would highly recommend her!
    Reply from Peggy Alley
    January 12th, 2026 07:43 PM
    I'm thankful for your kind words, Melissa. It was a pleasure assisting you throughout the process and being there to address your questions. Keeping you updated and ensuring you're comfortable and informed is something I always aim for. I'm...
    read more
  • 5.0
    google
    M
    Megan V
    Posted on October 18th, 2025 07:09 PM
    Peggy Alley, Ruoff Mortgage has received a review with 5 star rating from Megan V
  • 5.0
    Encompass
    M
    Megan V
    Mentor, OH
    Posted on October 18th, 2025 07:09 PM
    Quick to respond Very pleasant Very knowledgeable Made for a easy process Very helpful
    Reply from Peggy Alley
    October 28th, 2025 07:10 PM
    Your feedback is truly appreciated, Megan. I'm glad to know that my quick responses and knowledge made the process easier for you. Being helpful and ensuring a pleasant experience is always my goal. If there are any more questions or assistance...
    read more
  • 4.87
    Encompass
    S
    Shayla J
    Jefferson, OH
    Posted on October 15th, 2025 03:37 PM
    Communication and quick responses
  • 10 of 82
    About
    Additional Licenses: NMLS# 228133 | OH - MLO.025367.000. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Specialities
    I offer Conventional, FHA, VA, USDA and OHFA loans.
    524
    /850
    Search Rank Score
    What is the Search Rank Score®?
    Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.

    Year Started

    1984

    Time Zone

    Eastern Standard Time (EST)
    Licenses
    • NMLS# 228133
    • OH - MLO.025367.000
    Disclaimer
    Equal Housing Lender
    Ruoff Mortgage Company, Inc. is an Equal Housing Lender
    Ruoff Mortgage Company, Inc. | NMLS ID #141868
    1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
    ©2025 All Rights Reserved

    NMLS CONSUMER ACCESS

    Licensing | Privacy | Contact Us