Ruoff Mortgage - Zanesville, OH
Zanesville, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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closed
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9 AM to 5 PM(Open now)
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9 AM to 5 PM
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Reviews from Web
Perfect from start to finish!
Reply from Rusty Darner
January 23rd, 2026 08:37 PM
It's great to know that your experience was seamless from beginning to end, Jason. I aim to make the process as efficient and straightforward as possible. If you have any future needs or questions, feel free to reach out.
No question left unanswered, no problem too big! Provided wonderful service with such a warm and friendly demeanor.
Reply from Rusty Darner
January 23rd, 2026 08:37 PM
Your feedback means a lot to me, James. I strive to address all questions and challenges thoroughly, and I'm pleased to know you felt supported through the process. It was my goal to provide you with service that is both warm and effective....
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Thank you for ANOTHER amazing experience!!
Reply from Rusty Darner
January 23rd, 2026 08:37 PM
I'm pleased to hear that you had another great experience, Bryce. It's always rewarding to see returning clients satisfied with their service. If there's anything else I can assist you with, feel free to reach out.
Rusty was fantastic to work with—quick to respond, dedicated, and truly went the extra mile to make things happen.
Reply from Rusty Darner
January 23rd, 2026 08:37 PM
It's great to know you had such a positive experience, Richard. I aim to be responsive and dedicated in my work, so I'm pleased this came through in our interactions. If there's anything more I can assist with, feel free to reach out at any...
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Loan Process Feedback – Rusty DarnerThroughout the loan process, Rusty repeatedly misled both my clients and me. When it came time to schedule the closing, I was informed—without prior warning—that we could not proceed. Upon contacting his...
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Reply from Justin Velarde
February 12th, 2026 09:11 PM
We apologize for the challenges you faced during the loan process, Christy. It's concerning to hear about the miscommunication and the delay with documentation, and we understand how stressful that must have been for both you and your clients....
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Everyone there was easy to talk to, communication was excellent and customer service was top notch.
Reply from Rusty Darner
January 23rd, 2026 08:38 PM
It's wonderful to hear that your experience with us was so positive, James. I aim to provide excellent communication and customer service, so it's rewarding to hear that reflected in your feedback. If there's anything more I can do for you,...
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Rusty was so great! He was so easy to talk to . He was easy to reach and answered all of our questions when we had them . RUSTY WAS AMAZING!
Reply from Rusty Darner
January 23rd, 2026 08:50 PM
I appreciate your feedback, Madison. It's important to me that you found it easy to communicate and get the answers you needed. If there's anything else you'd like to discuss or if further questions arise, feel free to reach out anytime.
Process was made easy and with a great team. There to answer any questions we had. Great buying exoerience.
Reply from Rusty Darner
January 23rd, 2026 08:50 PM
It's great to hear that you found the process straightforward and felt supported by the team. I always aim to make the buying experience as smooth as possible and provide answers whenever needed. If you have further questions in the future,...
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My first time attempting to purchase a home and the process was very smooth from start to finish
Reply from Rusty Darner
January 23rd, 2026 08:50 PM
I'm pleased to know that your first home-buying experience with me went smoothly, Kimberly. It's a big milestone, and I'm glad I could assist you through the process with ease. If you have any further questions or need support in the future,...
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Comunication was on point! Availablity was exceptional! Rusty made this tranaction very smooth for my clients and myself! Looking forward to working with him in the near future.
Reply from Rusty Darner
January 23rd, 2026 08:50 PM
Thank you for sharing your thoughts, Misty. It's rewarding to know that communication and availability met your needs for both you and your clients. I'm pleased the transaction went smoothly, and I look forward to the possibility of working...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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