Winston-Salem, Winston Salem, NC
A Higher Standard of Lending
Winston Salem, NC
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Great communication! Everyone that helped me with my loan was very pleasant to work with and helped me every strep of the way. Thank you!
Ashley and her team have been amazing to work with. Great service, communication, and professionalism and always makes the process smooth
Easy process, app and portal made communications very easy. Quick response to questions and willingness to talk through things without feeling rushed.
Ashley and her team were very helpful and responsive. I had a smooth experience with them and I would recommend them to everyone. Thanks Ashley and team!
Her team's overall response time and professionalism and to be honest their friendliness and relatability all added up for a perfect experience.
Reply from Ashley McKenzie-Sharpe
August 17th, 2026 07:13 PM
James, I'm pleased to know that the team's response time, professionalism, and friendliness made for a perfect experience for you. Thank you for your kind words!
Colleen and Arwen were so kind and patient with us during a chaotic time.
Reply from Ashley McKenzie-Sharpe
August 12th, 2026 04:31 PM
Michelle, I'm pleased to hear that Colleen and Arwen provided such kind and patient support during a chaotic time. Thank you for sharing your experience with us.
Quick response time
Reply from Ashley McKenzie-Sharpe
August 10th, 2026 01:02 PM
Preston, I appreciate your feedback on my quick response time. It's great to know that it made a positive impact on your experience.
The entire staff was very friendly and helpful at all times. . would highly recommend them. only negative comment I have is about the appraiser they used.. he was unprofessional undervalued our home atnd late. that reflected a little negatively...
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Reply from Ashley McKenzie-Sharpe
August 10th, 2026 08:32 PM
Monika, I'm grateful for your positive feedback about the friendly and helpful service you received from the team. I apologize for the issues with the appraiser and appreciate your understanding in recognizing the overall good experience with...
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Quick to respond and quick service.
Reply from Ashley McKenzie-Sharpe
August 10th, 2026 06:25 PM
Jared, I'm glad to hear that you found my response time and service speed satisfactory. Thank you for your feedback!
Clear communication and overall a great team to work with. It was one less thing to worry about during a busy time!
Reply from Ashley McKenzie-Sharpe
August 7th, 2026 12:37 PM
Whitley, I'm happy to hear that the clear communication and teamwork made things easier for you during a busy time. Thank you for your kind words!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Central Standard Time (CST)
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