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Winston-Salem in Winston Salem, NC

Winston-Salem, Winston Salem, NC

A Higher Standard of Lending

Winston Salem, NC
4.75
(5,264)
Company Logo
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture...... Show More
Mortgage
Mortgage Loan Officer
Company Logo
Contact Info
(469) 402-1200
Winston Salem, NC
https://highlandsmortgage.com/
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Overall Ratings
4.75
(5,264)
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Reviews from Web
  • 1.5
    for
    Ashley McKenzie-Sharpe
    Encompass
    M
    Melina M A
    Winston Salem, NC
    Posted on May 29th, 2026 06:35 PM
    Yes. I like Ashley and Cara however did not like being tossed around between 3-4 different people Cara, Christie, Jennifer and Ashley. This wasn't a pleasant experience and I would not recommend.
  • 5.0
    for
    Ashley McKenzie-Sharpe
    Encompass
    M
    Michele A
    Greensboro, NC
    Posted on May 27th, 2026 03:00 PM
    Everything was very well organized and communicate.
  • 5.0
    for
    Ashley McKenzie-Sharpe
    Encompass
    L
    Linda B
    Winston Salem, NC
    Posted on May 26th, 2026 03:21 PM
    I recently closed on my home with Highlands Residential Mortgage and couldn’t be happier with the entire experience. From the very beginning, Ashley McKenzie-Sharpe and her team (especially Arwen and Colleen) were responsive, professional,...
    read more
    Reply from Ashley McKenzie-Sharpe
    May 29th, 2026 03:22 PM
    Linda, I'm grateful for your kind words and am so pleased to hear that you had a positive experience with us at Highlands Residential Mortgage. It's appreciated to know that our team's efforts, especially those of Arwen and Colleen, made the...
    read more
  • 5.0
    for
    Ashley McKenzie-Sharpe
    Encompass
    J
    John O
    Greensboro, NC
    Posted on May 26th, 2026 01:19 PM
    Smooth transition
    Reply from Ashley McKenzie-Sharpe
    May 29th, 2026 01:20 PM
    John, I'm pleased to know that you experienced a smooth transition. Your feedback is valued, and I'm grateful for your kind words.
  • 4.83
    for
    Ashley McKenzie-Sharpe
    Encompass
    W
    William S V
    Gastonia, NC
    Posted on May 25th, 2026 04:57 PM
    The Highlands ResidentIla Mortgage team was great by fast respons! Thank You!
    Reply from Ashley McKenzie-Sharpe
    May 28th, 2026 04:58 PM
    William, I'm glad to hear that you found the Highlands Residential Mortgage team to be responsive. Thank you for your kind feedback!
  • 4.5
    for
    Ashley McKenzie-Sharpe
    Encompass
    A
    Amy L K
    Graham, NC
    Posted on May 22nd, 2026 11:35 AM
    Kept me informed of where I was on the process!
    Reply from Ashley McKenzie-Sharpe
    May 25th, 2026 01:22 PM
    Amy, I'm pleased to hear that you felt well-informed throughout the process. Keeping my clients updated is a priority, and I'm happy it made a difference for you. Thank you for your feedback!
  • 1.33
    for
    Ashley McKenzie-Sharpe
    Encompass
    D
    Daniel O V
    Hamptonville, NC
    Posted on May 21st, 2026 02:28 PM
    Horrible experience working with Ashly, Jennifer, and Cara. They wasnt paying attention to the house I was trying to buy and I almost missed my closing date cause everything was last minute. Went through the whole process and 2 weeks before...
    read more
    Reply from Ashley McKenzie-Sharpe
    May 25th, 2026 01:59 PM
    Daniel, I'm sorry to hear about the challenges you faced during the process. It sounds like there were some significant hurdles, and I appreciate your acknowledgment of our efforts to resolve them. Your feedback is important, and I would be...
    read more
  • 4.83
    for
    Ashley McKenzie-Sharpe
    Encompass
    J
    Javaune D P
    Winston Salem, NC
    Posted on May 18th, 2026 03:26 AM
    Responsive team always available to assist or provide guidance as needed.
    Reply from Ashley McKenzie-Sharpe
    May 21st, 2026 04:25 PM
    Javaune, I'm grateful for your kind words about the team's responsiveness. It's good to know that you found us available and helpful whenever you needed assistance. Thank you for your feedback!
  • 0.66
    for
    Ashley McKenzie-Sharpe
    Encompass
    A
    Andrew R S
    Kernersville, NC
    Posted on May 16th, 2026 03:15 PM
    No, I felt taken advantage of and scammed.
    Reply from Ashley McKenzie-Sharpe
    May 19th, 2026 03:16 PM
    I'm sorry to hear that you felt this way, Andrew. Your experience is important to me, and I would appreciate the opportunity to discuss it further. Please reach out to me directly so we can address your concerns.
  • 5.0
    for
    Ashley McKenzie-Sharpe
    Encompass
    R
    Rhonda R D
    Advance, NC
    Posted on May 15th, 2026 10:12 AM
    Professional and ease of the process
    Reply from Ashley McKenzie-Sharpe
    May 18th, 2026 12:40 PM
    Rhonda, I'm pleased to hear that you found the process professional and easy. Thank you for your kind feedback!
    • 10 of 5264
    About
    Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do. We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

    Time Zone

    Central Standard Time (CST)
    Disclaimer

    Equal Housing Opportunity

    An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.
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