Top 5%
Ashley McKenzie-Sharpe
Winston-Salem
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Ashley has gone above and beyond for me when she helped with my personal loan, and continues to take great care of my clients as well.
We closed in 3 weeks. You stayed on track and made it happen. Great communication and client servicE
none your service was good
Quick response times, heplful for every question asked, organized and outstanding customer service.
No. Will never use highland mortgage again. Terrible experience from start to finish. Was rude and unprofessional. Made multiple mistakes that had to be corrected over and over. Tried to bait and switch our interest rate at the last minute,...
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No, the entire experience with Ashley and Highlands was overall very frustrating. There was constant attempts to weasel more money or make changes last minute but always requiring urgent response and action from us as buyers.
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Reply from Ashley McKenzie-Sharpe
July 28th, 2026 01:42 PM
I'm sorry to hear about your frustrating experience, Kayla. I understand how important it is for processes to be straightforward and timely. Please reach out to me directly so we can discuss this further and address your concerns.
Highlands team did a awesome job in getting our mortgage ready for the closing in a short time frame 👏
Thanks again
Constant communication.
Reply from Ashley McKenzie-Sharpe
July 22nd, 2026 04:40 PM
Michael, thank you for highlighting the importance of constant communication. I'm pleased to know that my efforts in keeping you informed were valuable to your experience.
Always available to answer questions and concerns. Ability to conduct business electronically.
Reply from Ashley McKenzie-Sharpe
July 20th, 2026 07:23 PM
Amanda, I appreciate your feedback. I'm glad to know you found my availability and electronic processes helpful for your needs. Thank you for sharing your experience!
Thank you
Reply from Ashley McKenzie-Sharpe
July 17th, 2026 03:47 PM
Edward, thank you for your kind words. I'm glad to hear that you had a positive experience.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Conventional
FHA
VA
USDA
Jumbo Loans
Construction to Permanent financing
Renovation Financing
Investor Loans
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Year Started
2001
Time Zone
Eastern Standard Time (EST)
Licenses
- NC # I-131870
- SC # MLO-100776
- FL # LO61040
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