PenTrust Mortgage Group - PenTrust Mortgage Group — 4.92★ Mortgage in Colorado Springs, CO

Great customer service and communication

Shelley demonstrates exceptional professionalism and responsibility as a loan officer. Despite facing illness, she remained dedicated to assisting me promptly. Moreover, she adeptly clarified numerous complex questions I encountered as a realtor...

Shelley demonstrates exceptional professionalism and responsibility as a loan officer. Despite facing illness, she remained dedicated to assisting me promptly. Moreover, she adeptly clarified numerous complex questions I encountered as a realtor...

Shelley demonstrates exceptional professionalism and responsibility as a loan officer. Despite facing illness, she remained dedicated to assisting me promptly. Moreover, she adeptly clarified numerous complex questions I encountered as a realtor...

Reply from Shelley Schantini

March 24th, 2024 05:40 PM

Thank you so much for your kind words, Hao. I'm delighted to hear that you had such a positive experience with PenTrust Mortgage Group. Despite any personal hurdles, my main priority is always to provide my clients with the best service possible...

Shelley demonstrates exceptional professionalism and responsibility as a loan officer. Despite facing illness, she remained dedicated to assisting me promptly. Moreover, she adeptly clarified numerous complex questions I encountered as a realtor...

Reply from Shelley Schantini

March 24th, 2024 05:37 PM

I'm sincerely grateful for your kind words, Hao. Despite the challenges, it was indeed my pleasure to guide you through the VA Loan process. Your insightful questions and commitment to understand the process made my job easier. I'm delighted...

Vincent was absolutely amazing with answering any of our questions and ensuring we were kept in the loop throughout the whole process.

Reply from Vincent Gomez

March 22nd, 2024 05:28 PM

I am truly grateful for your kind words, Alyssa. It was a pleasure to assist you with your purchase loan. Your satisfaction is my top priority, so I'm glad that I was able to provide you with timely updates and answers to your questions. Thank...

Great communication and help through the process.

Reply from Shelley Schantini

March 22nd, 2024 02:14 PM

Thank you, Trevor, for leaving such a fantastic review! I'm delighted to hear that you were satisfied with our communication, and found the assistance you received during the process helpful. Here at PenTrust Mortgage Group, we strive to offer...

All of my questions were answered immediately and closing was rushed but it did not seem to be an issue for the loan team!

Reply from Vincent Gomez

March 22nd, 2024 01:36 PM

I'm delighted to hear about your positive experience, Shawn. At PenTrust Mortgage Group, we always strive to provide swift and efficient service without compromising on the quality of our work. I'm glad that I was able to assist you throughout...

What made it great was - Mary! She truly knows the mortgage business. She doesn't work just 9 to 5. I've spoke with at 7:30 a.m. and closed on my loan after hours to meet my schedule. She always kept me informed and had numerous options for...

Reply from Mary Thorne

July 18th, 2025 12:50 AM

Thank you Rod. And for your patience and understanding, of what our industry is involved with documenting to preserve the integrity of our clients.

Shelly was very responsive to our questions and requests. Everything went very smoothly.

PenTrust Mortgage Group - PenTrust Mortgage G..., Colorado Springs, CO