Luminate Bank - Syosset, NY

On top of my questions

Maura was a pleasure to work with, she helped make our refinance smooth and painless. I highly recommend her.

First time in 12 mortgages I received almost instant email responses and status updates. Very impressive given busy mortgage marketplace.

Brian in my opinion did what he had to do, but everything fell apart around Thanksgiving as no one seemed to know what the other people were doing. Made my whole experience with Freedom Mortgage miserable. If I had to do it again I would go...

Throughout the entire process I felt that Matt and his team were really working for my goal. I had the experience that we were all on the same team to achieve a shared goal, and that made everything easier because I didn't have to worry.

Eric kept us informed throughout the whole process of what to expect what to get ready and how to proceed Without erics patience and expertise, we might not have gotten through as easily. He is very professional while being supportive and friendly....

Provide Docusign for documents for us instead of expecting us to get a free trial to use it. Communication was lacking. Things did not get done in a timely manner. The entire process took longer than expected and was too stressful. I wish we...

Great and quick process.

Eric made this refinancing process very easy. Everything was just flowing without hiccups to the end. Eric knows what he wanted so it was easy to get all documentation in place on time as he professionally executed his duties well. He even...

Mark and Danny were exceptional, they took a difficult transaction and came up with a solution that no other mortgage company could help us with. They are great at communication and creative at solutions. Thank you for a tremendous efforts...